Knowing what you want & knowing how to ask for it

November 25, 2016 2:26 pm Published by 10 Comments

Andrew Lima, owner of ARCTEK technologies, has been using WordPress for around 5 years. Andrew serves as one of our Support Engineers for CODECABIN_ plugins such as  WP Google Maps and WP Live Chat Support, where only exceptional is standard practice.

WordPress is so much more than a content management system; it’s a community, it’s an ecosystem. Andrew’s talk at WordCamp Johannesburg 2016 this past weekend, enlightened all CODECABIN_ Support Engineers, that we decided to share with our customers immediately. We hope that you will agree with us; that this support is five star rated!

Support within the WordPress ecosystem

Regardless of whether you are a WordPress beginner, or an experienced developer or Designer, we all need support at some stage. Andrew illustrated the various channels to which both user and developers can achieve support excellence. We will be discussing channels available to our customers.

Catering for all WordPress users, Andrew discussed the difference between free and paid support and gave tips on how to receive optimal support as a customer.

WordPress has made it possible for free, user-support interaction. Paid Support has a perk, it is faster and more efficient than Free Support. But both are available. Andrew shared a top tip for customers ‘regardless of the type of support given, he does a little extra if the customer is friendly!’ Remembering that there is a qualified Support Engineer on the other side who has signed on to help as it’s their passion to problem-solve.

Smooth sailing tips for users logging a support ticket

  1. Keep it short, but descriptive
  2. Remain patient, friendly and respectful
  3. When you are asked for temporary login details, ensure that they are correct

Smooth sailing tips for Support Engineers providing exceptional support

  1. Rapid response times. Someone who need help, doesn’t like waiting
  2. Personalized responses. Generated text becomes tedious and frustrating to the user
  3. Follow-up. Ensure that your customer is happy

Our Support Engineers at CODECABIN_ always have top-of-mind importance with responsive, exceptional support. Taking your brand to the next level with WP Google Maps and WP Live Chat Support. Our support  is a tool in sculpting your product to fit the needs of your service delivery.

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This post was written by Nick Duncan


  • miriam says:


    I can’t import csv file as the example. Can you send me a correct csv file to import to my wp google maps.

    Thank you

  • mayankpan says:

    how can i make user’s location as map center, as i can see my location on map but for that i have to scroll map to my location i want when map first loads it’s center should be my location

    • Veronique says:

      Hi there. So sorry for the delay in response. In the back-end, the Map preview can be dragged to your preferred location and be saved to set that as the default location upon page load. Unfortunately, the Map cannot auto adjust to display the visitor’s location as the default. I hope that helps?

  • Tom Simons says:

    I have an existing Google Map with 90+ markers (for rental cottage locations) and I need to add links to the markers so as to link to the property listing pages for each one. Can I use this app to modify my existing links without creating a new map? If I need to create a new map, can I somehow transfer the existing locations markers so as not to have to re-enter all the gps data?


    • Veronique says:

      Hi there Tom.

      Thanks so much for getting in touch.

      Our Gold Add-on has a KML importer, which means you can export your marker data to a KML file, and then import them via the Add-on.

      Does this help at all? 🙂

  • How many http request will a typical map embedded in a blog post make ?

    • Veronique says:

      Hi Darren,

      Typically, about 30 – 40 requests depending on setup. This is the plugins core files (JS/CSS), a few libraries the plugin depends on (eg dataTables), the majority of the requests are map tiles and Googles JS files.

      I hope this helps?

  • yumiko says:

    Please answer me the below question.
    Is there the limitation of how many we will use the flag-pins in the maps? (No limitations of quantities of flag-pins we will use? No regulations, too?)
    When we want to use CSV, can we download and make a list from all flag-pins information?
    Give me answers, please.

    • Perry says:

      Hi there

      Thank you for getting in touch, my apologies for the delay in responding.

      There are no limits to the amount of markers you can have, and you can import and export CSV files using our Pro add-on.

      Is there anything else we can help you with?

      Kind regards
      – Perry

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