SupportTeam

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Viewing 15 posts - 1 through 15 (of 1,600 total)
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  • in reply to: Pro add-on link not sent #37085
    SupportTeam
    Moderator

    Hi there,

    I’m so sorry for the inconvenience caused.

    Kindly send me your purchase email to [email protected]?

    I will get this sorted for you asap!

    in reply to: create map marker from custom post type #36818
    SupportTeam
    Moderator

    Hi there,

    Thank you for getting in touch with us.

    We have Visitor Generated Markers plugin for adding markers by visitors on front end using form: https://www.wpgmaps.com/visitor-generated-markers-add-on/
    Please note that it uses custom form, not gravity form.

    We’re working on new documentation for latest Pro version but there’s no article on this at the moment. You can import maps and markers from Google Sheet URL or import from file: json, csv. I need to contact with our Developer to get more information about REST API. He’s out of office at the moment but I’ll contact you soon and provide more information. Sorry for any inconveniences caused by this.

    Thank you for your time in this.

    Best regards,
    Jarek

    in reply to: Category Filter two column drop down menu #36815
    SupportTeam
    Moderator

    Hi there,

    There is North America as parent category and Florida as child category in your screenshot. Can you please confirm that you would like to add other states as categories to this dropdown list but display them in different form (there is some padding at the moment)?

    Kind regards

    in reply to: Cannot add new markers #36806
    SupportTeam
    Moderator

    Hi there,

    Sorry for the issue.

    Can you please post the response from the admin-ajax.php call after adding a marker?

    Open the Network tab of the developer tools for the browser and select XHR.

    Next try adding a marker, after clicking Add Marker a new admin-ajax.php call will show up at the bottom of the Network list. Select this.

    Select the Response tab in the information pop-up on the right. Then copy and paste that here.

    Thanks so much.

    Kind Regards,
    Trevor Anderson

    in reply to: Carousel not autoscrolling #36804
    SupportTeam
    Moderator

    Hi there,

    Thank you so much for getting in touch with us.

    When visiting the site on desktop or mobile I don’t see any automatic scrolling. On my Android device I do see the pagination dots and navigation buttons which both seem fine on desktop and mobile.

    May I ask which versions of the plugins, both Basic and Pro you are currently using? To find this please navigate to Plugins -> Installed Plugins in your WordPress dashboard and find WP Google Maps and WP Google Maps Pro in the listing there.

    Also which desktop browser and which mobile device/browser are you seeing these issues with?

    Thanks so much for your time.

    Kind Regards,
    Trevor Anderson

    in reply to: Control Mobile Zoom Level? #36799
    SupportTeam
    Moderator

    Hi Bobby,

    Thank you so much for getting in touch with us.

    Currently there is no option to set zoom levels separately for desktop and mobile, but I will add this as a feature request for you.

    Thanks so much for your time.

    Kind Regards,
    Trevor Anderson

    in reply to: How many sites are included? #36797
    SupportTeam
    Moderator

    Hi there,

    Thank you so much for getting in touch with us.

    We have a 3 site license available for the normal Pro add-on purchase, and also a developer bundle which includes an unlimited site license available here https://www.wpgmaps.com/purchase-professional-version/

    With three sites that include many subsites I would recommend the developer bundle to cover all the different sites you will have.

    Thanks so much for your time, hope this helps?

    Kind Regards,
    Trevor Anderson

    in reply to: Update Link #36795
    SupportTeam
    Moderator

    Hi there,

    Thank you for getting in touch with us on this matter.

    Are you saying that you are having issues updating the plugin on your site as the previous user was still using the Version 6 plugin and not the Version 7 plugin (they were eligible to receive it). The plugin naturally updates to the latest version (you will need to either set your WordPress site to automatically update the plugins as soon as their is an update) or you can manually update the plugin from the Plugins page.

    If you are not able to see the correct version of the plugin on your site could you please send me your purchase email address (in a private response) so that I can check your account on our site and get back to you with a download link?

    For the PHP error, could you please tell me what version of PHP you are using on your site and can you tell me what version numbers of the plugin you are using?

    Thank you for your time in this.

    in reply to: Newbee on google maps #36794
    SupportTeam
    Moderator

    Hi there.

    So glad this is now working for you 🙂

    If you ever have two minutes spare, please consider reviewing the plugin on https://wordpress.org/support/plugin/wp-google-maps/reviews/#new-post – it would mean the world to me!

    Thanks so much.

    Kind Regards,
    Trevor Anderson

    in reply to: Positioning of search filters #36787
    SupportTeam
    Moderator

    Hi there,

    Thank you for getting in touch with us on this matter.

    Could you please send me a link to your map where this is happening so that I can take a look at this for you?

    Have you altered the plugin code in anyway on your site?

    Can you please tell me what version numbers of the plugin you are using on your site at the moment?

    Thank you for your time in this.

    in reply to: accidentally deleted the api key #36783
    SupportTeam
    Moderator

    Hi again 🙂

    Thank you for letting me know and thank you for posting the solution to this I am hopeful that it will help others 🙂

    If you ever have two minutes spare, please consider reviewing the plugin on https://wordpress.org/support/plugin/wp-google-maps/reviews/#new-post – it would mean the world to me!

    I hope you have a great day further and I wish you the very best 🙂

    in reply to: Category Filter two column drop down menu #36742
    SupportTeam
    Moderator

    Hi there,

    Thank you for getting in touch with us.

    Can you send me some screenshot of this filter issue so I’ll try to resolve it?

    Thank you for your time in this.

    Best regards

    in reply to: Waypoints in Directions box to Google #36714
    SupportTeam
    Moderator

    Hi there,

    Sorry for the issue.

    We’re working on debugging the direction way-point issue, but for now you can fix the new modern directions box in the For field cuts off the bottom half of the word.

    It looks like your theme has some conflicting CSS that is setting a height too small for the select element.

    To fix this enter the following CSS into Maps -> Settings -> Advanced in the Custom CSS field:

    .wpgmza-modern-directions-box .wpgmaps_directions_outer_div .wpgmza-form-field select {
    height: auto !important;
    }

    Thanks so much, hope this helps?

    Kind Regards,
    Trevor Anderson

    in reply to: Modern marker listing + filter = not updating #36689
    SupportTeam
    Moderator

    Hi there,

    I’m very sorry for back and forth on this.

    It seems there are still issues with modern marker listings filtering. We’re working on it and let you know as soon as we fix this.

    Sorry for any inconveniences caused by this.

    Kind regards

    in reply to: Cannot add new markers #36674
    SupportTeam
    Moderator

    Hi there,

    Sorry for the issue.

    Is this a new problem after updating to Basic V7?

    May I ask that you try de-activating and re-activating Basic v7 to be sure any updates to the database are taking place correctly.

    Thanks so much.

    Kind Regards,
    Trevor Anderson

Viewing 15 posts - 1 through 15 (of 1,600 total)