AbelC

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Viewing 15 posts - 1 through 15 (of 422 total)
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  • in reply to: Need help with modifying the store locator layout #56702

    AbelC
    Moderator
    This reply has been marked as private.
    in reply to: Search field missing in Advanced Table #56687

    AbelC
    Moderator

    Hi There,

    Thank you for getting back to me, and not a problem at all.

    We look forward to hearing back from you.

    Kind Regards,
    Abel

    in reply to: Issue with menue and WP google maps description #56686

    AbelC
    Moderator

    Hi Hans-Gerd

    Thank you so much, we do appreciate.

    Once we have released the update, could you please let me know if this resolves your issue.

    Have a great day further!

    Kind Regards,
    Abel

    in reply to: Search field missing in Advanced Table #56682

    AbelC
    Moderator

    Hi There,

    Thank you so much for getting in touch with us, and our sincere apologies for the inconvenience.

    I have run a couple of tests and it appears that you receive the following error – Uncaught TypeError: Cannot read property ‘store_locator_hide_before_search’ of undefined.

    It appears that this is due to 3rd party plugin conflict.

    Could I kindly ask if you could please disable your plugins one by one to find the cause of this issue?

    We do recommend that you first take a backup of your site.

    Alternatively, would you perhaps be open to submit a support ticket here -> https://www.wpgmaps.com/support/ -> And please provide us with a temporary admin account so that we can disable the plugins on your behalf to debug this issue further?

    Again, we do apologize for the inconvenience.

    We look forward to hearing back from you.

    Kind Regards,
    Abel

    in reply to: Issue with menue and WP google maps description #56676

    AbelC
    Moderator
    This reply has been marked as private.
    in reply to: Markers Not Showing Up On Front End #56659

    AbelC
    Moderator

    Hi There,

    Thank you so much for getting back to me.

    We have now removed the map from your contact page.

    With that said, I was unable to find the following page – https://uddercomfort.com/map/dealerlist_map1.html

    I do apologize for the inconvenience.

    Could I kindly ask if you could please provide me with a URL to edit this page?

    Alternatively, you can add the map shortcode to this page.

    You can find our documentation here -> https://www.wpgmaps.com/documentation/creating-your-first-map/#step3

    I hope this helps clarify, and we look forward to hearing back from you.

    Kind Regards,
    Abel

    in reply to: Category in infowindow #56657

    AbelC
    Moderator

    Hi There,

    That is great to hear and it is only a pleasure.

    Please do let me know if there is ever anything else that we can assist you with.

    If you ever have two minutes spare, please consider reviewing the plugin on https://wordpress.org/support/plugin/wp-google-maps/reviews/#new-post it would mean the world to me!

    Could I also kindly ask if you could please leave a tweet here – https://twitter.com/WPGMaps

    This will be a tremendous help and have a great day further!

    Kind Regards,
    Abel

    in reply to: Category in infowindow #56654

    AbelC
    Moderator

    Hi There,

    Thank you so much for letting me know.

    I have run a couple of tests and it appears that this is indeed a bug within WP Google Maps which we are currently looking into correcting.

    We do apologize for the inconvenience.

    In the meantime, could you please navigate to Maps -> Settings- > Advanced -> Custom JS -> Please replace the previous code with the following code in the .txt file attached.

    Please do let me know if this is now working for you?

    Kind Regards,
    Abel

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    in reply to: Issue with menue and WP google maps description #56651

    AbelC
    Moderator

    Hi Hans-Gerd,

    Thank you for getting back to me, and it is only a pleasure.

    Please do let me know if there is ever anything else that we can assist you with.

    We will gladly assist with any questions or issues you may be having.

    Have a great day further!

    Kind Regards,
    Abel

    in reply to: Issue with menue and WP google maps description #56640

    AbelC
    Moderator

    HI Hans-Gerd,

    Thank you so much for letting me know.

    I have viewed your map page and it appears that this is due to a bug within WP Google Maps. We do apologize for the inconvenience.

    We have now correct this issue and we are planning to release an update tomorrow.

    Once we have released the update, could you please update to the latest version and please let me know if this resolves your issue?

    With that said, I have noticed a styling issue on your map.

    Could I kindly ask if you could please navigate to Maps -> Settings – > Advanced -> Custom CSS -> Please paste the following Custom CSS code below:

    .ol-info-window-plain
    {
     margin-bottom: -12px;
     margin-left: -10px;
    }

    This will now adjust the positioning of your InfoWindow so that it will be correctly displayed above your marker.

    Again, we do apologize for the inconvenience.

    Kind Regards,
    Abel

    in reply to: Markers Not Showing Up On Front End #56632

    AbelC
    Moderator

    Hi There,

    Thank you so much for getting back to me, and my sincere apologies for the back and forth on this one.

    We have now removed the map from the iFrame and added it as a normal shortcode.

    With that said, it then required some styling adjustments.

    I have now changed the map width to 100% and it appears that everything is now working as intended.

    Could you please confirm if everything is now working for you?

    I look forward to hearing back from you.

    Kind Regards,
    Abel

    in reply to: Need help with modifying the store locator layout #56619

    AbelC
    Moderator

    Hi There,

    Thank you so much for getting in touch with us.

    Unfortunately this is not available at the moment, I will definitely inform our development team. They will assess the request, and if approved they will add it to our documentation in the future.

    Thank you for your suggestion.

    In the meantime, you can change the store locator labels with the following Custom JS code below:

    jQuery(function($) {
    
     $(window).on('load', function(event) {
     
       //Radius text
    jQuery('.wpgmza_sl_radius_div').children('.wpgmza-form-field__label').text('Change radius text');
    
       // Category text
       jQuery('.wpgmza_sl_category_div').children('.wpgmza-form-field__label').text('Change category text');
    
    });
    
    });

    You can add the Custom JS code in Maps -> Settings -> Advanced -> Custom JS.

    Please note that you can now move the “reset” and “search” button inline with the “minimal” user interface style (Maps -> Settings -> User Interface Style -> select “Minimal”. However, this option is only available with our latest major Pro version (V8).

    Alternatively, could you please provide me with a link to your map page and confirm the changes you would like to be carried out so that we can provide you with the Custom JS/CSS needed to achieve this.

    I hope this helps clarify, and we look forward to hearing back from you.

    Kind Regards,
    Abel

    in reply to: Issue with menue and WP google maps description #56616

    AbelC
    Moderator

    Hi Hans-Gerd,

    Thank you so much for getting back to me, and my sincere apologies for the confusion and delayed response over the weekend.

    Would I be correct if I say that the directions route does not display?

    If so, we have now fixed this issue with the pre-release. Once you have installed the pre-release, could I kindly ask if you could please navigate to Maps -> Settings -> Advanced -> Scroll down to “Developer Mode” -> Please enable this option.

    Please also note that the directions will also now be translated with the pre-release installed.

    I hope this helps clarify, and please do let me know if this is now working for you.

    Kind Regards,
    Abel

    in reply to: Markers Not Showing Up On Front End #56613

    AbelC
    Moderator
    This reply has been marked as private.
    in reply to: Not Able to Edit Map Markers #56601

    AbelC
    Moderator

    HI Zach,

    Thank you so much for getting in touch with us, and our sincere apologies for the inconvenience.

    Could I kindly ask if you could please navigate to Maps -> Edit -> Please do a hard refresh or clear your cache?

    Please do let me know if this resolves your issue?

    If your issue persists, would it perhaps be possible to please provide us with a link to your map page?

    We will then be able to take a closer look as to what is causing this issue.

    We look forward to hearing back from you and resolving this issue as soon as possible.

    Kind Regards,
    Abel

Viewing 15 posts - 1 through 15 (of 422 total)