August 26, 2020 at 12:54 pm #60614patrickdonnellyMember
Edit map is not working when I upgrade to wordpress 5.5
The problem is in the backend only. The map is not displayed on screen, and existing markers are not displayed under “Your Markers”. It is not possible to enter a new marker. The front end display and functions are working OK.
If I roll back to wordpress 5.4.2 I don’t have the problem. I have just upgraded to wp google maps 8.0.26 and tried again with wordpress 5.5 and the problem is still there.
I have tried deleting and reinstalling wp google maps as suggested elsewhere on this forum but the problem persists.
For now I am OK working on wordpress 5.4.2 but will need to upgrade at some point. Please help.
Attachments:You must be logged in to view attached files.August 26, 2020 at 3:55 pm #60622
Thanks so much for getting in touch and for your feedback.
The console can be opened by right-clicking on the page and clicking Inspect Element and then clicking on the Console tab.
This will be a major help in determining the cause of the issue and finding a solution as soon as possible
Thanks for your time and I look forward to hearing back from you.
DylanAugust 27, 2020 at 3:14 am #60633alawrenceParticipant
I have the same problem, except that the front end didn’t display either. There was just a white box there.
Uncaught ReferenceError: WPGMZA is not defined
at dispatch (jquery.js?ver=1.12.4-wp:3)
at r.handle (jquery.js?ver=1.12.4-wp:3)
August 27, 2020 at 7:46 am #60636patrickdonnellyMember
- This reply was modified 5 months ago by alawrence.
Screenshot attached – console from map editor page, as requested
Attachments:You must be logged in to view attached files.August 27, 2020 at 10:59 am #60641
Hi alawrence and patrickdonnellyAug,
Thanks so much for getting in touch and sorry for the inconvenience.
We have noticed an issue where the basic version of the plugin has some corrupted files (missing content) after updating to WP 5.5. To fix this, could I kindly ask you to please reinstall the basic version and please let me know if that helps? Thank you.
Thank you so much for the screenshot and letting me know. In order to debug this issue and find a solution ASAP, could I please ask if it would be possible to create a ticket here: https://www.wpgmaps.com/contact-us/ – and if it would be possible to create a temporary account for me on your site? This will help a lot in allowing me to debug the root of the issue and finding a solution as soon as possible.
Thanks again for both of your time, I really appreciate it. I look forward to assisting further to get this resolved.
DylanAugust 27, 2020 at 3:15 pm #60643alawrenceParticipant
I reinstalled the basic version and the pro add-on. No change.August 28, 2020 at 10:00 am #60650
Thanks so much for the response and confirmation.
If that is the case, then I believe this might be due to the following issue.
WordPress has, however, created a plugin to re-enable jQuery Migrate and this can be downloaded from below:
Could I kindly ask if you could install and activate this helper plugin from WordPress and please let me know if that works as expected?
Thanks again for your time and I look forward to hearing back from you.
DylanAugust 31, 2020 at 4:54 pm #60678alawrenceParticipant
That worked. Will this be fixed without the need to have the plugin?September 1, 2020 at 8:06 am #60688
Thanks for letting me know and that is great to hear.
We have not yet been able to replicate this issue with just WP Google Maps installed on WP 5.5, so I believe it might have been due to a conflict with another plugin, but we will continue to debug and find a solution as soon as possible.
Thanks so much for your time and please let me know if there is anything else I can assist you with.
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