Will Not Upgrade

New home Forums Pro Add-on Installing and Updating Will Not Upgrade

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  • #76061
    dnaonline
    Member

    Hi,

    Have gone through all the steps as per above (twice) but the pro part still remains “inactive” any suggestions? Currently have installed
    WP Go Maps (formerly WP Google Maps) Version 9.0.17
    WP Google Maps – Pro Add-on Version 8.1.10

    PHP Version: 8.0.27
    PHP OS Family: Linux
    MySQL Version: 10.4.26-MariaDB-1:10.4.26+maria~deb10
    Memory Limit: 384M
    Post Max Size: 32M
    Upload Max Filesize: 32M
    Max Execution Time: 60
    Max Input Time: 60
    Max Input Variables: 2500
    Build Code: B.9.0.17::P.8.1.10::L.G
    Internal Engine: Legacy
    Map Engine: Google Maps

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    #76079
    Matthew
    Moderator

    Hi there,

    Thank you for getting in touch with us, we do appreciate your time.

    Thank you for the details, it does indeed appear that you are using an outdated version of the Pro Add-on as the latest version is v9.0.17.

    It is possible that you are not receiving the update prompt for V9.0.17 as your purchase may not allow you to upgrade further than V8.

    With that said, please may you confirm if you have purchased the latest Pro Add-on V9, or if you have done any of the following:
    – Purchased a lifetime license
    – Purchased the Pro Add-on V8 within 6 months of V9 release (June 2022)

    I look forward to hearing back from you.

    Kindest Regards,
    Matthew

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