Upgrading Plugin Breaks Site

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    I’ve been using the maps plugin for quite awhile. I have the regular and the pro installed (I’m assuming I still need to have both). Whenever I upgrade the plugin it breaks the site and makes it inaccessible. I have tried turning all other plugins off but that doesn’t matter. It is most definitely this plugin that breaks the site. Any ideas?


    Hi there,

    Thank you for getting in touch and my apologies for the trouble experienced.

    This is definitely not an intended result of upgrading, and based on the information, I believe it’s possible this is as a result of the plugin files not being fully downloaded during the update. This would cause the plugin to become only partially complete on the server.

    Would it be at all possible for you to provide me with your latest PHP error logs so that I can take a closer look at the most recent events on the server to determine if this is correct?

    I look forward to hearing back from you and getting to the bottom of this as soon as possible.

    This reply has been marked as private.
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