Upgrade for PRO Version stuck on V 5.60

New home Forums Pro Add-on Installing and Updating Upgrade for PRO Version stuck on V 5.60

  • This topic has 32 replies, 14 voices, and was last updated 5 years ago by sander.
Viewing 15 posts - 16 through 30 (of 33 total)
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  • #28238
    darki666
    Member
    This reply has been marked as private.
    #28325
    wpmapsmarie
    Member

    me too, same problem. thanks for a reply.

    #28581
    krassavchik
    Member

    And I have the same problem, white screen – the map is not displayed

    #28585
    krassavchik
    Member
    This reply has been marked as private.
    #29080
    igemini
    Member
    This reply has been marked as private.
    #29964
    itechworks
    Member

    The email sent to me was also 5.60 when trying to get an update as WP updating has been stuck on an old version for some time. Thanks.

    #29966
    teknoteam
    Member

    Me too. I also have different emails to purchase than I used to register here.
    The WP Google Maps PRO Version I got via Email is 5.60.

    #29970
    teknoteam
    Member
    This reply has been marked as private.
    #30079

    Hi Michela,

    Thanks for getting in touch with us!

    I apologize for the delay in response on the forum.

    Our system shows that you purchased WP Google Maps Pro on 2015-10-07 and according to our pricing model, you will receive updates for major versions, within the first year and updates for version 5 forever. To get the newest version and to receive updates for V6 going forward, you will need to renew your license.

    I hope this answers your question and I am sorry for any inconvenience caused.

    Kind regards,
    Dylan

    #30080

    Hi itechworks,

    Thanks for getting in touch with us!

    Could I please ask if it would be possible to send me the purchase email address used so that I can have a look on my side and assist you further with this?

    Thanks.

    Kind regards,
    Dylan

    #30244
    itechworks
    Member
    This reply has been marked as private.
    #30247
    This reply has been marked as private.
    #30311

    Hi larshaugom, timpike, darki666, wpmapsmarie, krassavchik and igemini,

    I am really sorry for the delay in response and for missing your previous responses. There seems to have been a problem with the notifications.

    larshaugom – I have sent you the latest version of WP Google Maps to your email address – [email protected] – please let me know if you have received it.

    timpike – I have sent you the latest version of WP Google Maps to your email address – [email protected] – please let me know if you have received it.

    darki666 – I have sent you the latest version of WP Google Maps to your email address – [email protected] – please let me know if you have received it.

    wpmapsmarie – Can I please ask if it would be possible to send me the purchase email address you used to purchase the plugin so that I can assist you further with this?

    krassavchik – I have sent you the latest version of WP Google Maps to your email address – [email protected] – please let me know if you have received it and if it fixes the issue.

    igemini – I have sent you the latest version of WP Google Maps to your email address – [email protected] – please let me know if you have received it.

    Once again I apologize sincerely.

    Please let me know if this helped.

    Thank you for your patience and understanding.

    Kind regards,
    Dylan

    #30330
    igemini
    Member

    Hi Dylan,

    I received your email with the “latest version” download link. Thank you for trying. There is a problem with that zip file. When I clicked the link, I saw that this is again the old pro version 5.60. I have attached a screenshot of what I saw when clicking the link. Obviously, I didn’t download it.

    I don’t understand the problem with sending it. Does this new pro version 6.13 exist? Maybe the zip file is labeled wrong, but I’m hesitant to find out.

    Please send the maps pro v6.13.

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    #30332

    Hi Gabriele,

    I am so sorry for the mistake on my side. I have just resent the correct download link.

    Please let me know if it helps.

    Thank you.

    Kind regards,
    Dylan

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