Updating – Please read first

New home Forums Pro Add-on Installing and Updating Updating – Please read first

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  • #20868
    Nick Duncan
    Keymaster

    In order to update your Pro version, please follow this guide:
    http://www.wpgmaps.com/documentation/how-do-i-update-my-wp-google-maps-progolddev-plugin/

    #58189
    giraffeweb
    Member
    This reply has been marked as private.
    #58191
    Steven
    Moderator

    Hi there,

    Thank you so much for getting in touch, we really appreciate your time.

    Could I kindly ask you to submit a support ticket at the following link so that we may take a closer look at your purchase history via your purchase email address and or transaction IDs?

    – https://www.wpgmaps.com/contact-us/

    We look forward to hearing back from you.

    Kindest Regards,
    Steven De Beer

    #61914
    Ampersand
    Member

    Hello. I’m having a difficult time with the Pro plugin update. The free version was at version 8.x while the pro version was at 5.8. I can get the pro version to update through WordPress, but when I do, it no longer recognizes my pro license and I lose all my custom settings. Is there something I’m doing wrong that the pro plugin won’t update and retain my license?

    #61919
    Dylan
    Moderator
    This reply has been marked as private.
    #76216
    [email protected]
    Participant
    This reply has been marked as private.
    #76249
    Matthew
    Moderator

    Hi @emily,

    Thank you for getting in touch with us, we do appreciate your time.

    I believe that the issue you are experiencing is being caused due to using unmatched major versions (Basic V9 + Pro V8) as they are technically incompatible, however, we have implemented a small workaround that allow them to work together.

    With that said, you may either purchase the latest V9 major version (https://www.wpgmaps.com/purchase-professional-version/) to upgrade your Pro Add-on to the latest V9 version, or you may attempt to reinstall your V8 Pro Add-on which may resolve the issue.

    Should you need a new download link for the Pro Add-on zip files, you may request one here: https://www.wpgmaps.com/get-updated-version/

    Note that if you choose to reinstall the V8 Pro Add-on, we do recommend looking into upgrading to the V9 version in the future as using unmatched major versions is not recommended.

    I hope this helps and answers your question?

    Kindest Regards,
    Matthew

    #76264
    [email protected]
    Participant

    Hi Matthew,

    Thank you for your response. It was helpful and answered my question!

    #76277
    Matthew
    Moderator

    Hi @emily,

    Thank you for your response and time on this.

    I am very happy to hear that it was helpful and answered your question!

    Should you have any further questions, we are happy to help.

    Have a great day further!

    Kindest Regards,
    Matthew

    #78819
    Ela
    Participant

    Hi,

    I have trouble in getting an updated version of the Pro Addon. I neither see any updates in the WordPress backend when looking for Plugin-Updates nor is the link above working with my purchase emailadress. I have doublechecked and even still have the original purchase email in that respective emailaccount but the page still says its not in the Database (or similar). So, how do I get an update.

    Background is that my Pro-version is not ready for PHP 8.1. For the basic version I do get automatic updates

    • This reply was modified 9 months, 1 week ago by Ela.
    #78829
    Matthew
    Moderator

    Hi @Ela,

    Thank you for getting in touch with us, we do appreciate your time.

    Please may I ask if you may open a support ticket with us so that we may assist you further regarding this and see why your purchase email address may not be identified.

    We look forward to hearing back from you.

    Kindest Regards,
    Matthew

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