Update needed, but Email doesnt work

New home Forums Pro Add-on Installing and Updating Update needed, but Email doesnt work

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • #74849
    creativclicks
    Participant

    Hi,
    i purchased the pro addon years ago. to get the update i need to fill out email, but it doesnt work: “Update not sent
    There is no record of that email address. Please use the email address you used when making the purchase.”

    Can you please help me to get the update?

    Thanks!

    #74884
    Matthew
    Moderator

    Hi there,

    Thank you for getting in touch with us, we do appreciate your time.

    As this is relating to your purchase details, please may we ask if you may open a support ticket with us (https://www.wpgmaps.com/contact-us/) so that we may assist you further regarding this?

    We look forward to your ticket and assisting you further.

    Kindest Regards,
    Matthew

    #74886
    creativclicks
    Participant

    Hi Matthew,
    some hours after posting this i got an update over the wp-backend.

    WP Go Maps: Version 9.0.11
    Pro-Addon: Version 8.1.20

    This is the latest update right?

    Greetings,
    creativclicks

    #74887
    Matthew
    Moderator

    Hi there,

    Thank you for getting back to us, we do appreciate your time.

    Yes those are the latest updates respectively for basic V9 and Pro V8.

    We do have Pro V9, however, as it is a new major version it will need to be purchased in order to get access to update to the latest version of V9: https://www.wpgmaps.com/purchase-professional-version/

    I hope this answers your question?

    Kindest Regards,
    Matthew

    #74890
    creativclicks
    Participant

    I purchased the pro version and for the latest pro v9 i need to buy it again?

    #74896
    Matthew
    Moderator

    Hi again,

    Thank you for getting back to me and for your time.

    If you have already purchased the Pro Add-on V9, we are happy to provide you with the V9 download link, however please may you open a support ticket (https://www.wpgmaps.com/contact-us/) with us so that we may assist you further as this is a purchase related query?

    Kind Regards,
    Matthew

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