Unable to update to Pro 8.1.4

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    Posts
  • January 21, 2021 at 10:47 am #67096
    samye
    Participant

    Hello,

    When I try to update the pro plugin from 8.1.3 to 8.1.4 I get this error:

    Update failed: The package could not be installed.

    Could you please advice on how to go about this?

    January 21, 2021 at 10:51 am #67097
    Nick Duncan
    Keymaster

    Hi there
    Could be a server limitation.
    A workaround to this would be to get the latest version by getting a download link here: https://www.wpgmaps.com/get-updated-version/
    Once you have the latest ZIP File, please deactivate and delete your current Pro version (you won’t lose any map or marker data), and then upload the new ZIP file.

    Kind regards
    Nick

    January 21, 2021 at 5:37 pm #67121
    mbpst
    Member

    I had the same issue and this process fixed the issue. Thanks Nick!

    January 22, 2021 at 9:03 am #67135
    Nick Duncan
    Keymaster

    Thank you for letting me know!

    February 5, 2021 at 5:33 pm #67509
    Steven Gluyas
    Participant

    how do you upload the zip file?

    February 8, 2021 at 8:09 am #67529
    Nick Duncan
    Keymaster

    Hi there
    Please follow these instructions: https://www.wpgmaps.com/documentation/installing-the-plugin/#Pro

    Kind regards
    Nick

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