Unable to save addresses

New home Forums Pro Add-on Troubleshooting Unable to save addresses

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  • #27408
    Arydiel
    Member

    We were trying this out on a development site and have run into an issue very specifically with the PRO version. Geocode was not successful for the following reason: REQUEST_DENIED. The critical detail is this exact api key works fine in the FREE version of the plugin. We followed instructions, all the requested details are enabled. Why is the PRO not working when the FREE version works?

    #27414

    Hi Arydiel,

    Thank you so much for getting in touch with us!

    That error usually indicates that you do not have the Geocoding API enabled along with your JavaScript API key, please can you make sure that you have enabled all of the following APIs in the Google API Manager –

    Google Street View Image API
    Google Places API Web Service
    Google Maps Geocoding API
    Google Maps Directions API
    Google Maps Distance Matrix API
    Google Maps Geolocation API

    Each one is needed for a different purpose in the map.

    Can you please let me know if this helps at all?

    Thank you,
    Dylan

    #27501
    Arydiel
    Member

    We already have all of those set and its ignoring them. Like I said it worked FINE adding the markers with the free version.

    #27510

    Hi Arydiel,

    I apologize for the delay in response over the weekend.

    Could you kindly provide me with a link to your website so that I can debug further and get this sorted out for you?

    Kind regards,
    Dylan

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