Unable to find a certain town in Search Area

New home Forums Pro Add-on Troubleshooting Unable to find a certain town in Search Area

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  • #72277

    Hey there-

    We’re on the current version of the basic & Pro plugins, using the Legacy-style Store Locator here:

    Dealer Locator

    For some strange reason, when you enter the town “Stanwood, WA” into the Search Area field, the map repositions to the center of the US, with a “No results found in this location.” error. Entering any other city I can think of then repositions the map correctly, but it’s scared of Stanwood for some reason. See, it’s a real town:


    Leaving the city as the default (Seattle) and using the Store search field with “Stanwood” does return the results, but we’d really like to get the town working as normal. The troublesome part about this is we have two businesses there, so it would be nice to have this fixed. Thanks!



    Hi there!

    Thank you so much for getting in touch, we really appreciate your time.

    It would seem you are presently making use of the Open Layers mapping engine which is an open-source free mapping engine.

    With that said, some search queries will need to be more specific as being an open-source engine, does not directly work as well as the Google Maps engine.

    For example, you’ll need to make use of Stanwood, Washington for a completed correct result. This is, unfortunately, a limitation of Open Layers, however, the developers are working on this so this may be accounted for in the future of the engine.

    My sincerest apologies for the inconvenience.

    Kindest Regards,
    Steven De Beer

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