"There is no record of that email address."

New home Forums Pro Add-on Installing and Updating "There is no record of that email address."

This topic contains 1 reply, has 2 voices, and was last updated by  pauliezmm 1 month, 2 weeks ago.

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  • #53803

    pauliezmm
    Member

    Can I please get the link to the current version of the Basic + Pro Plugin?

    I have purchased the license using the e-mail address [email protected] but after submitting the form I keep getting the following error: “There is no record of that email address. Please use the email address you used when making the purchase.

    I remember getting the very same error last year when trying to update. It is very annoying! Could you please fix your records?

    #53808

    AbelC
    Moderator

    Hi There,

    Thank you so much for gettin in touch with us, and our sincere apologies for the inconvenience.

    I have sent the request through to our accounts department to take a closer look as to what is causing this issue.

    I will get back to you as soon as possible.

    In the meantime, could I kindly ask if you could please submit a support ticket here -> https://www.wpgmaps.com/support/ -> And please provide us with a proof of purchase.

    Once we have received the proof of purchase, we will then be able to create a new download link for you.

    Again, we do apologize for the inconvenience.

    We look forward to hearing back from you and resolving this issue ASAP.

    Kind Regards,
    Abel

    #53833

    AbelC
    Moderator

    Hi There,

    Thank you so much for your time on this one.

    We have viewed your account information and we have now made a couple of changes.

    Could I kindly ask if you could please confirm if you are now able to generate a new download link with your purchased email address here -> https://www.wpgmaps.com/get-updated-version/.

    Please do let me know, and I look forward to hearing back from you.

    Kind Regards,
    Abel

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