September 4, 2019 at 4:44 pm #53803
Can I please get the link to the current version of the Basic + Pro Plugin?
I have purchased the license using the e-mail address [email protected] but after submitting the form I keep getting the following error: “There is no record of that email address. Please use the email address you used when making the purchase.
I remember getting the very same error last year when trying to update. It is very annoying! Could you please fix your records?September 5, 2019 at 2:24 pm #53808
Thank you so much for gettin in touch with us, and our sincere apologies for the inconvenience.
I have sent the request through to our accounts department to take a closer look as to what is causing this issue.
I will get back to you as soon as possible.
In the meantime, could I kindly ask if you could please submit a support ticket here -> https://www.wpgmaps.com/support/ -> And please provide us with a proof of purchase.
Once we have received the proof of purchase, we will then be able to create a new download link for you.
Again, we do apologize for the inconvenience.
We look forward to hearing back from you and resolving this issue ASAP.
AbelSeptember 6, 2019 at 10:30 am #53833
Thank you so much for your time on this one.
We have viewed your account information and we have now made a couple of changes.
Could I kindly ask if you could please confirm if you are now able to generate a new download link with your purchased email address here -> https://www.wpgmaps.com/get-updated-version/.
Please do let me know, and I look forward to hearing back from you.
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