The package could not be installed.

New home Forums Pro Add-on Installing and Updating The package could not be installed.

This topic contains 1 reply, has 2 voices, and was last updated by  PatD 2 years, 11 months ago.

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  • #22337

    starboard
    Member

    Trying to install the Pro plugin using the ‘upload’ instructions in the email, but when it tries to upload I just get:

    “The package could not be installed. No valid plugins were found.”

    Any ideas?

    EDIT: The basic plugin is installed.

    • This topic was modified 2 years, 11 months ago by  starboard.
    #22340

    PatD
    Moderator

    You might try installing the plugin via FTP. Extract the files from the zip. Then ftp the wp-google-maps-pro folder to the /wp-content/plugins/ folder on your webserver. You’ll need to activate the plugin from WordPress Dashboard → Plugins after the file transfer completes.

    If the plugin does not activate after this, please let us know. It would be helpful if you could provide both temporary WordPress admin and FTP access to your site.

    Create a temporary admin account for your WordPress site and send us the following information:

    – WP-Admin URL
    – Temporary Admin Username
    – Temporary Admin Password

    For FTP, we’ll need:

    – FTP host
    – FTP username
    – FTP password

    Please send this information in a private reply to this topic. Click the Set as private reply checkbox under the topic editor.

    Thanks in advance.

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