Suddendly only our first pin is showing

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  • This topic has 1 reply, 2 voices, and was last updated 1 year ago by Matthew.
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  • #77391
    bluffenbarger
    Participant

    I have a map on our site we have used for a considerable amount of time, then recently only the first pin is showing and the rest are hidden. Was there a change in a recent update that would cause that to happen? All of my locations are still showing on the back end, but do not show up as pins on the front end.

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    #77423
    Matthew
    Moderator

    Hi there,

    Thank you for getting in touch with us, we do appreciate your time.

    We have not had any updates that would cause this, however, a few weeks ago we did have this issue reported and after looking into this in more depth it appears Google Maps has changed the way they handle/load map themes. As a result, some users are experiencing issues with the default map theme, which prevents the markers from loading fully.

    We’ve released an update which fixes the issues with the default theme, however, it will need to be resaved in order for your map to be restored. Please update your Basic plugin version to 9.0.19. Once complete, please navigate to Maps > Edit (your map) > Themes > Select the first theme from the Theme Presets panel > And Save your map. Once complete, your map should become fully functional once again.

    If this does not resolve the issue, there may be something else causing this issue on your site, thus please may you provide me with the link to your site so that I may take a closer look?

    I look forward to hearing back from you.

    Kindest Regards,
    Matthew

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