Stuck at “Processing..” after migration.

New home Forums Pro Add-on Troubleshooting Stuck at “Processing..” after migration.

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  • #61139
    positiv
    Participant

    Hi,

    Is there anything I can do myself to fix this?

    After migrating the site from dev. to live Url – console error attached.

    Site is in maintenance mode so no point in just sending a Url. right now.

    Dylan was in my dev. site before so I can send a login if that’s what you need.

    Thanks & regards,

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    #61150
    Steven
    Moderator

    Hi there,

    Thank you so much for getting back in touch.

    If it would be possible to perhaps gain temporary login details, I would better be able to take a closer look at why this error might be displayed?

    This should allow me to gather a bit more information in order to further debug this issue.

    I look forward to hearing back from you.

    Kindest Regards,
    Steven De Beer

    #61332
    positiv
    Participant

    Thanks Steven.

    Where do I send the login details?

    Thanks.

    #61334
    Steven
    Moderator
    This reply has been marked as private.
    #61821
    [email protected]
    Participant

    We just updated our Pro version and experienced the same issue.
    Luckily it was just on our Dev server and I haven’t updated on our Production server yet, but I would love to hear if there is an update/fix for this.
    Upgraded WP Google Maps from 8.0.26 to 8.0.28
    Upgraded WP Google Maps Pro Add-on from 7.11.69 to 8.0.34

    • This reply was modified 1 month, 2 weeks ago by [email protected]. Reason: added more detail of versions
    #61824
    Steven
    Moderator

    Hi there,

    Thank you so much for getting in touch.

    We will need to take a closer look as the previous issue seems to have been due to a plugin blocking the Rest API from loading which WP Google Maps requires in order to load the marker data.

    Could I kindly ask if you would be open to providing us with a temporary admin account as a private response so that we might take a closer look as to what the culprit is?

    We look forward to hearing back from you.

    Kindest Regards,
    Steven De Beer

    #61836
    [email protected]
    Participant

    I could do that, but the issue is currently only on our development server which is in-house only and doesn’t have a public interface. I haven’t upgraded our production server yet.
    I would be happy to do a remote session with you whenever you’d like to take a look.
    You can send me a direct email for correspondence.

    #61837
    Steven
    Moderator

    Hi again,

    Thank you so much for getting back to us.

    Unfortuantely, you will need to then book a time and date with one of our developers directly so if I might suggest opening a support ticket using the below link:
    – https://www.wpgmaps.com/contact-us/

    We will first need to asses what errors you might be seeing as when doing this remotely can take a incredibly long time to debug.

    We look forward to hearing back from and getting any issues resolved.

    Kindest Regards,
    Steven De Beer

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