Store locator zip code search doesn't

New home Forums Pro Add-on General queries Store locator zip code search doesn't

  • This topic has 8 replies, 5 voices, and was last updated 5 years ago by daveg.
Viewing 9 posts - 1 through 9 (of 9 total)
  • Author
    Posts
  • #26724
    cybercon
    Member

    I’m having a problem with the store locator. I noticed that others are having this problem and it’s a know issue. but I don’t know how to fix this issue. Can someone help me?

    Thanks

    #26729
    Perry
    Moderator

    Hi Cybercon

    Sorry to hear you’re having trouble with the plugin. Could you possibly show me the issue in situ or describe the problem to me?

    Kind regards

    #26790
    cybercon
    Member

    Yes I need to resolve this issue as soon as possible. Thank you. Basically, if you go to https://www.marketfreshpetfoods.com/website/purchase-in-store/ you’ll see that the Zip /Address field does not work unless you enter some address information after the Zip. Now, most visitors I know will only put in the zip to search. and if you test this you’ll see that the button does nothing if you only enter the zip.

    I really need to fix this. Thank you again for your help.

    #26795
    Perry
    Moderator

    Hi Cybercon

    That’s not a problem, can you please provide me with your FTP details so I can log in and make the necessary changes? I know exactly how to fix this as I’ve done it for another customer recently, so I can have this sorted within the next 24 hours

    Kind regards
    – Perry

    #28006
    artotal
    Member

    Hi cybercon,
    can you explain the process, I do not feel comfortable to give you the access to my ftp.
    Thanks

    #28019
    Perry
    Moderator

    Hi there,

    This issue is resolved in the latest version. There is a bug in the previous version where ZIP codes are interpreted as latitude/longitude and when the plugin tries to parse the longitude it breaks. Please update to 6.4.05 to resolve this,

    Kind regards
    – Perry

    #31350
    Daria M
    Member

    Hello,
    I’m having a problem with the store locator too.
    I would like to use the zip code search for my project(because many users only enter the zip code for the search), but it doesn’t work: after enter ZIP code without city/address, the button “Search” doesn’t react to click and the search is not possible.
    I’m using the current version of WPGM-Plugin and WMGM-AddOn Pro.

    Thanks and regards
    –Daria

    #32141
    daveg
    Member

    Here’s the place I got this handled. I just hope future updates won’t mess it up or that I won’t mess up future updates.

    ZIP-Code Search in Pro-Version

    I’m on Version 6.4.06 but searching requires that a user not only enter their zip but also that they click on the suggested info to fill in the rest of the form before they can search and that is too kludgy to make this usable.

    I’ve tried the “Advanced table” search function which works if the user enters something that exactly matches the location data I’ve entered but since One person enters St and another Saint and another St. it’s not a great list for the end user. The same goes for zip code. If they enter a zip code that is right next to but not exactly matching one of our locations they’ll be told there are no results.

    If I could even get the zip code part working this would be a very usable product but as it is I can’t use it right now.

    • This reply was modified 5 years ago by daveg. Reason: I wrote too soon. Just a little more searching and I had the answer
    #32154
    Perry
    Moderator

    Hi Dave

    Thanks for your interest in our plugin, sorry to hear this isn’t working well for you.

    The auto-suggest field is one of Google’s components and as such there’s nothing we can do to control the behaviour of that field, sorry about that!

    I can look at adding a fuzzy search and auto-suggest to the advanced table listing, however I wouldn’t be able to give a timeline on that at this present moment.

    I believe this ZIP issue is out of my hands, however if you could direct me to your site and give me some example ZIP codes I can certainly take a look at this?

    Kind regards
    – Perry

Viewing 9 posts - 1 through 9 (of 9 total)
  • You must be logged in to reply to this topic.