Sorting issue

New home Forums Pro Add-on General queries Sorting issue

This topic contains 33 replies, has 2 voices, and was last updated by  bigfootjohn 1 month, 3 weeks ago.

Viewing 5 posts - 31 through 35 (of 35 total)
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  • #54292

    Perry
    Moderator

    Hi John

    Please can you open a ticket at http://wpgmaps.com/contact-us so we can do that in confidence.

    Kind regards
    – Perry

    #54301

    bigfootjohn
    Member
    This reply has been marked as private.
    #54307

    Perry
    Moderator

    Hi John

    We tested this with roughly 50,000 markers in three different categories, the plugin behaves as expected.

    In order to assist you with this issue we would firstly need to attempt to reproduce this at our end.

    If we are able to do so, then we will have identified a bug and will release a patch accordingly.

    If we are unable to do so, then there must be a problem of some kind at your end, in which case we would need access to your the site (and potentially the server) in order to assist.

    If you’re unable to share the data with us, and unable to grant us access to the site, considering we can’t reproduce the issue locally, the only alternative would be to book a TeamViewer session and allow us to use remote assistance to help. If you’d like to book that then please let us know by opening a ticket at https://wpgmaps.com/contact-us and we will book a session with you.

    I hope that helps.

    Kind regards
    – Perry

    #54318

    bigfootjohn
    Member
    This reply has been marked as private.
    #54320

    Perry
    Moderator

    Hi John

    We’ve responded to your ticket just now, thank you again for your time in this matter.

    Kind regards
    – Perrty

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