Shapes don’t open InfoWindow when clicked

New home Forums Pro Add-on Shapes don’t open InfoWindow when clicked

  • This topic has 4 replies, 3 voices, and was last updated 1 year ago by Steven.
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  • #74368
    youladdaoud
    Participant

    I have a map with Polygons and Polylines but when I click on them nothing happens. I checked to make sure the “Disable Shape InfoWindows” setting is off in Maps>>[Map name]>>Settings>>Behavior>>Shapes. The Shapes are supposed to be able to show their description in an InfoWindow, right?
    Thank you!

    Map link:

    Home

    #74388
    Steven
    Moderator

    Hi @youladdaoud,

    Thank you so much for getting in touch, we really appreciate your time.

    Could I kindly ask you to confirm what versions of WP Go Maps you presently have installed?

    I look forward to hearing back from you and getting this issue resolved.

    Kindest Regards,
    Steven De Beer

    #74448
    youladdaoud
    Participant

    Hi Steven,
    Thanks for getting back to me, and sorry for the late reply. I have version 9.0.9 installed.
    The map link again is: https://mappingchinatown.com/
    Thanks,
    Yassin

    #74578
    maria s.
    Participant

    Hello, I have exactly the same problem. Polyline and polygon information windows do not open. I have installed WP Go Maps (formerly WP Google Maps) version 9.0.10 and WP Go Maps – Pro Add-on version 9.0.10. Running on Divi Theme.

    #74644
    Steven
    Moderator

    Hi @maria s.,

    Thank you so much for getting in touch.

    This does seem to be a bug within the plugin that might be related to a retina scaling issue.

    With that said, our lead developer is presently looking into and debugging this issue.

    If you could also kindly provide us with a map link, this will be much appreciated.

    Kindest Regards,
    Steven De Beer

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