Shapes don’t open InfoWindow when clicked

[youladdaoud]

I have a map with Polygons and Polylines but when I click on them nothing happens. I checked to make sure the “Disable Shape InfoWindows” setting is off in Maps>>[Map name]>>Settings>>Behavior>>Shapes. The Shapes are supposed to be able to show their description in an InfoWindow, right?
Thank you!

Map link:

Home

[Steven]

Hi @youladdaoud,

Thank you so much for getting in touch, we really appreciate your time.

Could I kindly ask you to confirm what versions of WP Go Maps you presently have installed?

I look forward to hearing back from you and getting this issue resolved.

Kindest Regards,
Steven De Beer

[youladdaoud]

Hi Steven,
Thanks for getting back to me, and sorry for the late reply. I have version 9.0.9 installed.
The map link again is: https://mappingchinatown.com/
Thanks,
Yassin

[maria s.]

Hello, I have exactly the same problem. Polyline and polygon information windows do not open. I have installed WP Go Maps (formerly WP Google Maps) version 9.0.10 and WP Go Maps – Pro Add-on version 9.0.10. Running on Divi Theme.

[Steven]

Hi @maria s.,

Thank you so much for getting in touch.

This does seem to be a bug within the plugin that might be related to a retina scaling issue.

With that said, our lead developer is presently looking into and debugging this issue.

If you could also kindly provide us with a map link, this will be much appreciated.

Kindest Regards,
Steven De Beer

[Author]

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