Separating VGM not Working

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This topic contains 6 replies, has 2 voices, and was last updated by  msettel 1 month, 3 weeks ago.

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  • #52160

    msettel
    Member

    Hello! The the separated VGM form is no longer displaying for my map. This was working previously, however now I’m just seeing the snippet of shortcode in the attached photo. Any help would be great!

    Thank you,
    Melody

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    #52162

    msettel
    Member

    I have updated to the newest version (as suggested in the forum before mine) but that didn’t seem to fix my issue 🙁

    #52167

    Perry
    Moderator

    Hi Melody

    Thank you for getting in touch, sorry to hear you are experiencing issues.

    We can see the shortcode on your site – it looks like WordPress might be failing to match those due to the use of angled quotes. Could you please try removing the angled quotes and replacing them with plain quotes?

    Kind regards
    – Perry

    #52183

    msettel
    Member

    Unfortunately that doesn’t seem to have helped :/

    #52188

    Perry
    Moderator

    Hi Melody

    Could I please ask you to open a ticket at https://wpgmaps.com/contact-us and if permissible, share login information with us?

    If we could take a look at your setup, we should be able to give you a solution from there.

    Kind regards
    – Perry

    #52222

    msettel
    Member

    Sounds good! Can do

    Thank you!

    #52473

    msettel
    Member

    Submitted a support ticket! Let me know if you have any questions

    #52476

    Perry
    Moderator

    Hi there

    Thank you for that, you will receive a response shortly.

    Kind regards
    – Perry

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