New home › Forums › Pro Add-on › Troubleshooting › Radius Search Not Working at 1 Mile
- This topic has 11 replies, 2 voices, and was last updated 5 years, 3 months ago by Pilatesstyle.
December 12, 2017 at 5:05 pm #32920PilatesstyleMember
I am having trouble with the radius search. When I enter a zip code and set the radius to 1 mile, the locations within that zip code and within a 1 mile radius don’t show up. They only show up when the radius is set to 5 miles. Can you help me fix this?
Thank you!December 12, 2017 at 6:12 pm #32922
Thanks for getting in touch with us.
Could I please ask which versions of the plugin you currently have installed? Additionally, could I kindly ask for a link to your website so that I can assist you further with this?
DylanDecember 12, 2017 at 6:16 pm #32923PilatesstyleMember
Hi Dylan, I am using version 6.18. The website is https://www.pilatesstyle.com/studio-finder-2/December 12, 2017 at 7:13 pm #32924
Thanks for the response.
I tested it with the following address and 1mi and it seems to be working correctly:
1030 North Alvarado Street, Los Angeles, CA 90026, United States
Is there a specific address you are experiencing this issue with?
DylanDecember 12, 2017 at 7:15 pm #32925PilatesstyleMember
Yes. When I enter the zip code 78704, nothing shows up within 1 mile.December 12, 2017 at 7:21 pm #32926
Thanks. I took a closer look and noticed that there is no marker within 1mi radius of 78704 and that is why no markers are displaying.
If you search the following, which is just a bit to the left of 78704. it shows a marker:
Texas School for the Deaf
I hope this helps.
DylanDecember 12, 2017 at 8:53 pm #32927PilatesstyleMember
The address is 2002 South Congress Ave, Austin TX, 78704. How does it not show up within a 1 mile radius?December 12, 2017 at 8:56 pm #32928PilatesstyleMember
Let me see if I can explain this better: The address I gave you above does not show up when someone types the zip code 78704 and searches within 1 mile radius. I need for this location to show up.December 12, 2017 at 9:05 pm #32930PilatesstyleMember
I’ve taken a screenshot to show you what I mean.
Attachments:You must be logged in to view attached files.December 12, 2017 at 9:25 pm #32932
Thanks for the response.
I zoomed in a bit further and the address 2002 South Congress Ave, Austin TX, 78704 is just outside of the 1mi radius as illustrated in my screenshots below.
Does this perhaps help?
DylanDecember 12, 2017 at 9:27 pm #32933PilatesstyleMember
Yes. it helps. Thanks so much for your patience, Dylan.December 12, 2017 at 9:31 pm #32934
I am glad to hear that and I am sorry for the confusion earlier.
Please let me know if there is anything else I can do for you or help you with.
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