Radius Search Not Working at 1 Mile

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  • #32920
    Pilatesstyle
    Member

    Hi,

    I am having trouble with the radius search. When I enter a zip code and set the radius to 1 mile, the locations within that zip code and within a 1 mile radius don’t show up. They only show up when the radius is set to 5 miles. Can you help me fix this?

    Thank you!

    #32922

    Hi there,

    Thanks for getting in touch with us.

    Could I please ask which versions of the plugin you currently have installed? Additionally, could I kindly ask for a link to your website so that I can assist you further with this?

    Kind regards,
    Dylan

    #32923
    Pilatesstyle
    Member

    Hi Dylan, I am using version 6.18. The website is https://www.pilatesstyle.com/studio-finder-2/

    #32924

    Hi there,

    Thanks for the response.

    I tested it with the following address and 1mi and it seems to be working correctly:

    1030 North Alvarado Street, Los Angeles, CA 90026, United States

    Is there a specific address you are experiencing this issue with?

    Kind regards,
    Dylan

    #32925
    Pilatesstyle
    Member

    Yes. When I enter the zip code 78704, nothing shows up within 1 mile.

    #32926

    Hi there,

    Thanks. I took a closer look and noticed that there is no marker within 1mi radius of 78704 and that is why no markers are displaying.

    If you search the following, which is just a bit to the left of 78704. it shows a marker:
    Texas School for the Deaf

    I hope this helps.

    Kind regards,
    Dylan

    #32927
    Pilatesstyle
    Member

    The address is 2002 South Congress Ave, Austin TX, 78704. How does it not show up within a 1 mile radius?

    #32928
    Pilatesstyle
    Member

    Let me see if I can explain this better: The address I gave you above does not show up when someone types the zip code 78704 and searches within 1 mile radius. I need for this location to show up.

    #32930
    Pilatesstyle
    Member

    I’ve taken a screenshot to show you what I mean.

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    #32932

    Hi there,

    Thanks for the response.

    I zoomed in a bit further and the address 2002 South Congress Ave, Austin TX, 78704 is just outside of the 1mi radius as illustrated in my screenshots below.

    Does this perhaps help?

    Kind regards,
    Dylan

    #32933
    Pilatesstyle
    Member

    Yes. it helps. Thanks so much for your patience, Dylan.

    #32934

    Hi there,

    I am glad to hear that and I am sorry for the confusion earlier.

    Please let me know if there is anything else I can do for you or help you with.

    Kind regards,
    Dylan

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