Could I kindly ask which versions of the basic and Pro plugins you are currently using? Additionally, would you perhaps be comfortable with sending me a link to your website so that I can take a closer look and assist you further in getting this fixed?
Thanks for your time.
Could I please ask that you continue the existing thread with your initial ticket as it will be a little confusing to respond to both tickets with the same information. I apologize for this.
I have however marked this forum as closed for your convenience in this matter.
Thank you again for your time and patience in this.