Pro Add-on triggered a fatal error

New home Forums Pro Add-on Installing and Updating Pro Add-on triggered a fatal error

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  • #58854
    samieis
    Member

    Hi,

    I was updating my plugins and I got a fatal error on my WordPress site. After some troubleshooting and deactivating all the plugins, my WP Google Maps – Pro Add-on is giving me “Plugin could not be activated because it triggered a fatal error.”

    Please help me.

    Thanks!

    #58865
    Perry
    Moderator

    Hi there

    Thank you for getting in touch, sorry to hear you are experiencing issues.

    Is there any technical information attached to the error message you are seeing?

    If not, please could we ask you to enable WP_DEBUG and WP_DEBUG_LOG, try to activate the plugin, and send us the result error log.

    You can use a 3rd party plugin to enable and disable debug mode.

    Does that help?

    Kind regards
    – Perry

    #58886
    samieis
    Member

    Attached is the error code

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    #58905
    Perry
    Moderator

    Hi there

    Thank you for that,

    This is a known issue with Pro 8.0.27 on some installations, please could we ask you to update to 8.0.28, and confirm that solves the issue?

    Kind regards
    – Perry

    #59248
    marni.schribman
    Participant

    I just purchased the Pro Add-on and received the fatal error message:

    Warning: require_once(/home/foundati/public_html/wp-content/plugins/wp-google-maps-pro-php/constants.php): failed to open stream: No such file or directory in /home/foundati/public_html/wp-content/plugins/wp-google-maps-pro-php/wp-google-maps-pro.php on line 1902

    I have PHP version 7.3.6, so I don’t know what the problem is.

    #59257
    Perry
    Moderator

    Hi Marni

    Thank you for getting in touch.

    The file contants.php is missing from your Pro installation.

    Please can you re-install the Pro add-on to solve this issue?

    Kind regards
    – Perry

Viewing 6 posts - 1 through 6 (of 6 total)
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