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Viewing 15 posts - 61 through 75 (of 79 total)
  • Author
    Posts
  • #40866
    Jihele
    Member
    This reply has been marked as private.
    #42596
    rushter
    Member

    You search is not working properly. Please fix. Thanks

    #42882
    kirbyhowarth
    Member

    Hi, just purchased Pro. Nice bit of kit.

    That said I cannot create categories, It says it created it, but it hasn’t. Followed some advice I saw when searching the issue but still cannot create categories… I need categories!

    Help please! Thank you,
    Kirby

    #42973
    Perry
    Moderator

    Hi Kirby

    Thank you for getting in touch and many thanks for your purchase!

    This is usually due to columns missing from the category table.

    Can you please install the plugin “Database Browser”, then go to Tools -> Database Browser, pick any table, then edit the query to this:

    SHOW COLUMNS FROM wp_wpgmza_categories

    Please let us know the result?

    Kind regards
    – Perry

    #43579

    Your search function has ceased to work. Just gives internal server error response.

    #43605
    Perry
    Moderator

    Hi there

    Thank you very much for letting us know.

    Can you please confirm from where are you searching and what search term you used?

    We haven’t been able to reproduce this at our end.

    Kind regards
    – Perry

    #45163
    jpeters47
    Member

    I’ve followed all the instructions over and over and over – changed the API, made sure billing is set up, made sure we’re not exceeding the quota. Still getting the “This page can’t load Google Maps correctly error”

    The map shows for a second then up pops this message and the map now says “For Development Purposes Only”

    Contact Us

    Any help out there?

    Thanks

    #45166
    Perry
    Moderator

    Hi there

    I visited your site and I see the following error:

    “You have exceeded your request quota for this API.”

    This is usually symptomatic of billing not being set up at all, your quota having been exceeded (where billing is set up correctly).

    Can you please also go to Maps -> Settings -> Advanced and check that you are definitely using the correctly setup key there, and not an older one?

    Kind regards
    – Perry

    #50938

    The table listing for my WP Google Map is not appearing either in the admin back end or the front end – see https://spiritualcompanions.org/find-an-sc/. the listing just has ‘processing’ on it as shown. I think this was after an update but cannot be certain. Can you please assist? Many thanks.

    #50939
    Perry
    Moderator

    Hi there

    Thank you for getting in touch.

    We would need to see your error log in order to get to the bottom of this. Could we firstly ask you to update to Pro 7.11.35, if that doesn’t help then can you please open a ticket at http://wpgmaps.com/contact-us either enclosing your debug log or FTP details if permissible?

    Kind regards
    – Perry

    #52959
    KesConsult
    Member

    Today I updated our WP Google Maps Plugin from version 7.11.40 to 7.11.44, and our WP Google Maps Pro plugin to 6.40. I immediately went to check the 5 custom maps, and everything was missing, and I realized that the the Pro plugin was somehow deactivated, so I activated the plugin, and now all the maps are still missing, but marker info is displaying in a long list instead of a carousel under each map.

    My Simple History Plugin shows:
    Deactivated plugin “wp-google-maps-pro/wp-google-maps-pro.php” because of an error (“file_does_not_exist”)

    I have tried looking for a fix, but really cannot figure out what in the world is going on. Any advice or ideas for fixes?

    • This reply was modified 5 months, 3 weeks ago by KesConsult.
    #52966
    Perry
    Moderator

    Hi there

    Thank you for getting in touch, sorry to hear you are experiencing issues.

    It appears that your Pro add-on installation is missing a file. Could you please re-install the Pro add-on, that will fix this issue.

    Kind regards
    – Perry

    #54185
    tonykitchen
    Member

    Hi there,

    Quick question about zip code searching. It used to be zip code specific when, for example, searching with specific zip code and it will only pop up with the marker that has the specific zip code in the list when it was first created. However, after I updated to the new version, it has the radius function that it not only comes out with the marker with the specific zip code, but also comes out with other markers that are within the radius distance without having that specific zip code in their list.

    Is there a way that I can change back to the original setting or remove the radius function?

    Thanks!

    #54194
    Perry
    Moderator

    Hi Tony

    Thank you for getting in touch.

    This functionality has been built in for quite some time now, do you happen to know which version you were running before you updated? Can you confirm which version of the plugin and any applicable add-ons you are running?

    Kind regards
    – Perry

    #55583

    Hello, I have recently purchased the pro upgrade.

    I have verified with support that I can import unlimited addresses into a category. I will need to add a an adjustable radius around these addresses.

    I am wondering if, instead of having to import many, many addresses into a category layer, could it a category autodiscover and draw radius around an address type? Like Churches for example?

Viewing 15 posts - 61 through 75 (of 79 total)
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