Before creating a topic – please read first

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  • September 14, 2016 at 2:52 pm #20871
    Nick Duncan
    Keymaster

    Please follow these steps before creating a ticket on this forum:

    1)Please search the forum. Someone may have had a similar issue to yours where we have already provided a solution

    2) Please check the documentation. We try our best to provide detailed documentation, screencasts and videos of common issues and tutorials.

    3) If you have done the above and still cannot find what you are looking for, please create a topic below with a detailed description of the problem you are facing and if necessary, provide us with the steps you took to produce the issue.

    October 26, 2016 at 2:14 pm #21685
    lawso1dw
    Member

    Is there a simple way, for the visitor generated markers form, to customize the field headings (“Marker Title”, “Marker Address or GPS Location”, “Marker Description”)?

    October 26, 2016 at 2:17 pm #21687
    lawso1dw
    Member

    Sorry, I thought I was creating this under the Visitor Generated Markers forum. 🙁

    October 31, 2016 at 9:53 am #21772
    SupportTeam
    Moderator

    Hi there

    Not a problem. Just to confirm, is everything working as expected now on your side?

    November 1, 2016 at 8:36 pm #21805
    lawso1dw
    Member

    I still need my original question answered, but I’ll move it to the correct forum. Thanks.

    December 7, 2016 at 3:15 pm #22604
    DSRF
    Member

    Hi,

    I want to buy the Pro version however, PayPal won’t let me purchase the product. Do you have any solutions?

    Cheers
    Michael,

    December 7, 2016 at 6:19 pm #22606
    stephangriesel
    Participant

    Hi Michael,

    Thank you for reaching out to us.

    What is the problem you are having when you are trying to purchase the plugin? Can you please describe in detailed steps so we can advise?

    January 21, 2017 at 11:05 pm #23480
    EnvoyMedia
    Member
    This reply has been marked as private.
    January 24, 2017 at 6:03 am #23534
    Andrew
    Member

    Hi Camilla,

    Thank you for getting in touch.

    I have reached out to you via our email support desk.

    Please let me know if you haven’t received it.

    January 25, 2017 at 5:23 pm #23611
    EnvoyMedia
    Member
    This reply has been marked as private.
    January 28, 2017 at 8:34 pm #23670
    EnvoyMedia
    Member

    Hi Andrew,

    Not sure when you looked at the site but I deleted the plugin yesterday, since I had not heard back from you. I have since reinstalled it. It is Version 3.1.9 and I am unaware of anything interfering with javascipt. Again, the plugin is working on mobile devises but not on desktops.

    Thanks for your help!

    Camilla

    January 28, 2017 at 8:54 pm #23671
    EnvoyMedia
    Member

    I checked in my theme settings and was tried choosing the “Activate Developers Mode.” Would that change anything? I’ve tried it with it and without and it’s not working at all. What I’m noticing is now the map doesn’t even show on my mobile devises.

    Thanks for your help!

    CG

    January 28, 2017 at 10:43 pm #23673
    EnvoyMedia
    Member

    Okay, it appears I am having a little success. I am now however, having difficulty figuring out how to center the map. I basically want just Canada showing. I tried putting in the latitude and longitude of Canada abut that didn’t work. Can you please advise?

    Thanks!

    Camilla

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    February 6, 2017 at 8:43 pm #23938
    needforname
    Member

    It would be nice if there was a way to avoid having a location marker covering up a building name (like in attached screenshot). I realize this is just how Google Maps operates but it’s so stupid because you can’t read the entire building name.

    A solution would be to have the marker to the side pointing to the building or something. Or even better, have the name to the side, though that’s probably something that’s built directly into Google Maps. I’ve seen certain maps where the name and marker don’t interfere with each other, though I can’t seem to replicate it.. zooming in or out doesn’t fix the problem, and I need to maintain the current zoom level anyway. Thanks.

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    February 14, 2017 at 7:42 am #24300
    Dylan
    Moderator

    Hi Camilla,

    Our sincere apologies for not getting back to you sooner. It appears our notification system failed to notify us of your reply.

    I found this topic today and realized it had not yet been responded to, and thought I should reach out ASAP to find out if you still require assistance with this?

    Thank you so much for your time on this one.

    —

    Hi needforname,

    We will definitely look into this in future, however as you have mentioned this is something which is controlled by the API itself, and we do not have a lot of control over these aspects of the map.

    Thank you so much for your time on this one.

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