No update of markers

New home › Forums › Pro Add-on › General queries › No update of markers

Tagged: ,

Viewing 15 posts - 1 through 15 (of 36 total)
1 2 3
  • Author
    Posts
  • January 30, 2017 at 1:27 am #23684
    petwet
    Member

    Try both to go in and edit a single marker, also upload a new cvc-file of all markers. Nothing seams to work when i try to edit information of a marker. Help

    January 30, 2017 at 7:43 am #23687
    SupportTeam
    Moderator

    Hi there,

    Thanks so much for getting in touch with us.

    Could I ask you to please confirm that you are using the latest Version of WP Google Maps?

    Also, please confirm if you are using any caching plugins? 🙂

    I look forward to hearing from you.

    February 5, 2017 at 5:24 pm #23887
    petwet
    Member

    Hi Veronique, when i updated to the latest version of WP Google maps the whole map function broke down. The map was missing and the search function was out of order. So I had to upload the older version that I still hade kept locally on my computer to get it running again.

    No caching plugins are used.

    • This reply was modified 6 years, 7 months ago by petwet.
    February 7, 2017 at 3:15 pm #23959
    SupportTeam
    Moderator

    Hi there Peter,

    Could I ask you to please try and install the latest version again?

    In the meantime, however, please send me a link to the front-end of the map where the map is not working.

    This will allow us to debug the cause of the error and resolve it ASAP.

    I look forward to hearing from you. 🙂

    February 7, 2017 at 3:21 pm #23960
    petwet
    Member

    Done that, even tried to upload a new cvs file under the markers file. It dint work so i tried to upload to the map insted it worked but now all data is gone. The map should be on http://kaski.se/aterforsaljare/

    February 7, 2017 at 3:28 pm #23961
    SupportTeam
    Moderator

    Hi there Peter,

    Thanks so much for sending that through.

    We’ve taken look at the url and found that three different Version of jQuery is being run on your site. This is preventing the Map from working as it should and are most likely affecting other elements on your site, as well.

    Would you perhaps be comfortable creating a temporary admin account, so that I can ask one of our developers to log in and get this sorted for you?

    If responding with the details, please ensure that you mark the reply as Private. 🙂

    February 7, 2017 at 3:36 pm #23962
    petwet
    Member
    This reply has been marked as private.
    February 7, 2017 at 4:00 pm #23966
    petwet
    Member
    This reply has been marked as private.
    February 7, 2017 at 4:47 pm #23967
    petwet
    Member

    Did you get details?

    February 8, 2017 at 7:08 am #23980
    SupportTeam
    Moderator

    Hi there Peter,

    We received the details, thank you. 🙂

    I have asked one of our developers to log in and get this sorted for you.

    He will be in touch soon.

    Thank you so much for your time and patience.

    February 8, 2017 at 8:59 am #23990
    Dylan
    Moderator

    Hi there,

    All fixed now I believe, please have a look and confirm?

    Thank you for your time on this one. 🙂

    February 8, 2017 at 12:22 pm #24003
    petwet
    Member
    This reply has been marked as private.
    February 8, 2017 at 12:50 pm #24005
    Dylan
    Moderator
    This reply has been marked as private.
    February 8, 2017 at 3:44 pm #24007
    petwet
    Member
    This reply has been marked as private.
    February 8, 2017 at 3:58 pm #24009
    Dylan
    Moderator
    This reply has been marked as private.
  • Author
    Posts
Viewing 15 posts - 1 through 15 (of 36 total)
1 2 3
  • You must be logged in to reply to this topic.