No license 10 hours after payment

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  • This topic has 6 replies, 2 voices, and was last updated 1 month ago by Jaden.
Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • #81185
    techsmith74
    Participant

    Seems others have this same issue, I even put in a ticket and heard nothing back, can someone please assist?

    #81189
    Jaden
    Moderator

    Hi there,

    Thank you for getting in touch with us.

    Please may you confirm if you have still not received a response to your ticket?

    If not, please may I kindly ask you to provide me with the email address you used to open your ticket with so that we may locate it on our end?

    I look forward to hearing back from you.

    Kindest Regards,
    Jaden Botha

    #81197
    techsmith74
    Participant
    This reply has been marked as private.
    #81204
    techsmith74
    Participant

    Going on 3 days now with no license information!

    #81220
    Jaden
    Moderator

    Hi there,

    I apologize for the delay in my response.

    It seems as if your ticket may not have made it through to us as I am unable to find your ticket under that email address.

    I have, however, opened up a new ticket for the given email address.

    Could I kindly ask you to confirm whether or not you have received the email?

    I apologize for the inconvenience this may have caused.

    I look forward to hearing back from you.

    Kindest Regards,
    Jaden Botha

    #81222
    techsmith74
    Participant

    Thank you Jaden, we are good now

    #81230
    Jaden
    Moderator

    Hi there,

    It is my pleasure, we are always happy to help!

    Thank you for your time.

    Kindest Regards,
    Jaden Botha

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