No download link and no response from support

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  • #80521
    llwpgm
    Participant

    Hello! My client has purchased the Pro version twice last November (twice, because she thought it didn’t work the first time). She never received a confirmation email, nor a download link. She tried wpgmaps.com/get-updated-version/ but never received an email. She opened a support ticket – no response. I also sent a support ticket on Feb 8 – no response either.
    Since I can’t disclose any personal details here, please let me know under which email address my client can contact you directly. Thank you.

    #80541
    Matthew
    Moderator

    Hi there,

    Thank you for getting in touch and my sincerest apologies for the trouble you are experiencing.

    Please may I ask if you may provide me with an email address that I may contact you or your client directly?

    You may mark your reply as Private as this would contain an email address.

    I look forward to hearing back from you.

    Kindest Regards,
    Matthew

    #80553
    llwpgm
    Participant
    This reply has been marked as private.
    #80593
    Matthew
    Moderator

    Hi Laurent,

    Thank you for your response and time.

    I have reached out directly via email, thus please may you confirm if you have received my email.

    I look forward to hearing back from you and getting this resolved.

    Kindest Regards,
    Matthew

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