September 17, 2018 at 6:11 pm #42998
Good morning, I purchased the Pro version of WP Google Maps Pro in August, registering with a work email. Little did I know that my work email filters out senders and did not allow me to view the download link that you guys sent me. Now, whenever I request a download link, the same thing happens and it will not deliver to my work email. I am hoping for a solution to have a download link sent to my personal email. I have a screenshot of my original purchase confirmation, which is the only email I ever received regarding my purchase. Thanks in advance!September 17, 2018 at 6:58 pm #43000
Thank you so much for getting in touch with us.
I have responded to your support request directly, as well as sent you a direct email just to be sure you receive the download link.
If you still don’t receive any of my emails please let me know.
Thanks so much,
Trevor AndersonJuly 15, 2019 at 7:22 am #52097
stevewhiteMemberThis reply has been marked as private.July 15, 2019 at 8:42 am #52102
Thank you so much for reaching out to us, we do appreciate your time.
We can alter the owner of the account which would allow you to receive links to your private/personal email address instead of a business email address.
Could I ask you to confirm your preferred email address so that I can make the change from my side?
I will also email you an updated download link directly.
Note: Please mark your response as a ‘private’ reply to avoid your email address from being publicly listed on the forum. This is to ensure you do not receive any spam as a result of sharing your email address on the forums.
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