Moving pins but keeping city, state, country

New home Forums Gold Add-on Troubleshooting Moving pins but keeping city, state, country

Tagged: 

Viewing 13 posts - 1 through 13 (of 13 total)
  • Author
    Posts
  • #66856
    bharper1000
    Participant

    Hello,

    I’ve looked on the forums, but couldn’t find an answer to this. I’m building a map at https://artaxis.org/map/ for an organization with 850+ members. I’d like to show the city they are located in without showing their actual address. I love how the cities are searchable in the marker listing I have below the map, so I really need to keep that feature.

    The problem is that I have some cities where there might be a dozen members. Right now the map pins are all stacked on top of each other and you can only see the top one. If I try and shift the map pins around slightly, it changes the city, state, country part of the address listing to the GPS coordinates .. and then if you search for that city in the marker listing, that member (with the moved pin) will no longer show up in the marker listing.

    So, the question is, how can I shift the pins slightly but keep the city, state, country name in the address field?

    Thank you for your help!
    Brian

    #66857
    bharper1000
    Participant

    Just an update: I’ve tried to activate the near vicinity option as that might solve my problem here, but nothing seems to happen when I activate it. I’m going to Settings > Marker Seperation > Enable Near-Vicinity Marker Control. Is there something else I need to do to enable this on my map?

    Thanks for your help!

    #66881
    Steven
    Moderator

    Hi there,

    Thank you so much for getting in touch, we really appreciate your time.

    Could I kindly ask you to ensure your WP Google Maps is updated to WP Google Maps V8.1.4 and your Pro versions is updated to V8.1.3.

    Additionally, could I kindly ask you to confirm what the current version of WP Google Maps Gold is that is currently installed?

    I look forward to hearing back from you.

    Kindest Regards,
    Steven De Beer

    #66894
    bharper1000
    Participant

    Hi Steven,

    Thanks for getting back to me. I have WP Google Maps V8.1.4, Pro Add-on V8.1.2, and Gold Add-on V5.1.1.

    Something odd seems to be happening when I save the settings for the Near Vicinity Marker Control. When I try to uncheck the “Use Legacy Near-Vicinity Module” it reverts back to “yes” after I save it. Eventually, when I get that near vicinity tool to work, I’d like to have a different icon in those spots so that people know there are multiple member artists in that spot. Does that make sense?

    Thanks again!

    Brian

    #66895
    bharper1000
    Participant

    Looks like there was just another update, so I’m now running Pro V8.1.3

    #66906
    bharper1000
    Participant

    I’ve tried this again after updating to Pro V8.1.3 and the near vicinity markers still aren’t working for me. Maybe there is a setting within the specific map settings I’m missing?

    #66921
    Steven
    Moderator

    Hi Brian,

    Thank you so much for getting back to me.

    Could I kindly ask if you would be open to creating a temporary admin account for us to log into?

    This should allow me to take a closer look at what might be occurring here as I have tested this feature at our end at this should be working so there might something else occurring that we cannot directly see.

    I look forward to hearing back from you.

    Kindest Regards,
    Steven De Beer

    #66927
    bharper1000
    Participant

    Hi Steven, what’s the best way to get that information to you?

    #66928
    Steven
    Moderator

    Hi Brian,

    Thank you so much for getting back to me.

    You are welcome to leave them in a private response via the forum or alternatively, you are welcome to submit a ticket via our support desk.

    Kindly do address it to me so that it comes directly to me.
    – https://www.wpgmaps.com/contact-us/

    Kindest Regards,
    Steven De Beer

    #66930
    bharper1000
    Participant

    Thanks Steven, I just sent a request there. I need to know what email should I put in for you to access the account.

    #66931
    Steven
    Moderator

    Hi Brian,

    Thank you so much for getting back to me.

    Not a problem at all, I have located your ticket and will continue responding further from there.

    Kindest Regards,
    Steven De Beer

    #66932
    bharper1000
    Participant

    Ok, how do I get back to the support ticket. I can’t find it anymore. Is it right in front of me and I can’t see it?

    #66933
    Steven
    Moderator

    Hi Brian,

    Thank you so much for getting back to me.

    All the support tickets will automatically be linked to your email so you should simply need reply to our responses directly from your email.

    Kindest Regards,
    Steven De Beer

Viewing 13 posts - 1 through 13 (of 13 total)
  • You must be logged in to reply to this topic.