- This topic has 4 replies, 2 voices, and was last updated 3 years ago by AbelC.
September 21, 2020 at 6:46 pm #60880imagedesignMember
When I load my map in iOS Safari or Mobile Chrome, the Roadmap background loads wrong – it’s the wrong size and the image seems jumbled/disconnected in squares – the roads don’t match up to the Satellite view either. I’ve tried various settings of disabling and enabling features but it doesn’t change anything.
It also loads completely fine on all desktop browsers, even when scaled down to mobile widths. Is there something I’m missing that’s causing this glitch – I searched online and in these forums and couldn’t find anything.
- This topic was modified 3 years ago by imagedesign.
Attachments:You must be logged in to view attached files.September 22, 2020 at 8:15 am #60886AbelCModerator
Thank you so much for getting in touch with us, and our sincere apologies for the inconvenience.
I have viewed your map page and I was able to replicate this issue.
Could you please confirm if you have any other mapping plugins installed on your site?
If so, could you please temporarily disable these plugins to debug this issue further?
Would you also perhaps be open to please temporarily switch to a default theme to see if this resolves the issue?
Please note that we recommend that you first take a backup of your site.
Again, we do apologize for the inconvenience.
We look forward to hearing back from you and assisting you further.
AbelSeptember 22, 2020 at 4:32 pm #60890imagedesignMember
I have tried it with the default theme and it is also broken (see attached). I don’t have any other mapping plugins installed.
Attachments:You must be logged in to view attached files.September 22, 2020 at 4:38 pm #60892imagedesignMember
I just switched to Twenty Twenty Theme and the problem disappeared – appears to be a conflict with my custom theme – I’ll see if I can troubleshoot out what it might be. Thanks!September 22, 2020 at 5:00 pm #60894imagedesignMember
I was able to solve it by removing a line of CSS in the custom theme we had used.
There was an img tag rule with object-fit:none; – once I removed that rule it solved the issue.
Thanks for your help!September 23, 2020 at 7:20 am #60895AbelCModerator
Thank you so much for letting me know, and that is great to hear.
It is only a pleasure and please do let me know if there is ever anything else that we can assist you with.
Have a great day further!
- You must be logged in to reply to this topic.