Markers show fine on desktop but not on mobile (responsive view)

[kabeza]

Hi
My client noticed some markers are not showing on mobile view while desktop shows all fine

I’ve tried with
desktop mobile view on chrome/firefox/opera
anonymous windows on the same browsers

there’s no cache plugin (or related) installed on the site

DONDE ESTAMOS

Notice there’s a marker under “Puerto Montt” (Chile) which shows on desktop but not mobile. The same happens with others

I’ll post temporary login details so you can check

[kabeza]

This reply has been marked as private.

[kabeza]

showing a screenshot which could not upload in original post

left (desktop) right (mobile)

View post on imgur.com

• This reply was modified 1 year ago by kabeza.
• This reply was modified 1 year ago by kabeza.

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[Matthew]

Hi there,

Thank you for getting in touch with us, we do appreciate your time.

At first glance, I notice that your desktop and mobile version maps appear different which is strange as we do not change the appearance of the maps for different screen sizes. I have thus run a few tests and it appears that the Desktop version is using our “WP Google Maps” plugins, however, your Mobile version appears to display a map from Leaflet.

Please may you confirm if this was intended whereby 2 different maps are used for different screen sizes?

I look forward to hearing back from you.

Kindest Regards,
Matthew

[kabeza]

Hi Matthew
Sorry for late response (I’ve never got a reply notification in inbox)

[quote quote=72404]I have thus run a few tests and it appears that the Desktop version is using our “WP Google Maps” plugins, however, your Mobile version appears to display a map from Leaflet.
Please may you confirm if this was intended whereby 2 different maps are used for different screen sizes?[/quote]

You’re right. I’ve reviewed the code source for the page, and the wpbakery column was set to hide for md/sm devices, and then showed some specials leaflet shortcodes that loaded the leaflet map and old markers.

Created a new blank page, replacing old and all solved. Thanks

[Matthew]

Hi Kabeza,

Thank you for getting back to me and most valued time, I tremendously appreciate it!

That is great and I am most happy to hear that all is solved, it was my great pleasure assisting you with this.

Please may you kindly consider reviewing our plugin at https://wordpress.org/support/plugin/wp-google-maps/reviews/#new-post?

It would really mean the world to me! And if possible, please could I kindly ask you to mention both your name and mine in the review for administrative purposes as this would be a tremendous help?

Should you ever require any further assistance, I am more than happy to help.

Have a fantastic day further!

Kindest Regards,
Matthew

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