Markers show fine on desktop but not on mobile (responsive view)

New home Forums Pro Add-on Troubleshooting Markers show fine on desktop but not on mobile (responsive view)

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  • #72395
    kabeza
    Participant

    Hi
    My client noticed some markers are not showing on mobile view while desktop shows all fine

    I’ve tried with
    desktop mobile view on chrome/firefox/opera
    anonymous windows on the same browsers

    there’s no cache plugin (or related) installed on the site

    DONDE ESTAMOS

    Notice there’s a marker under “Puerto Montt” (Chile) which shows on desktop but not mobile. The same happens with others

    I’ll post temporary login details so you can check

    #72396
    kabeza
    Participant
    This reply has been marked as private.
    #72397
    kabeza
    Participant

    showing a screenshot which could not upload in original post

    left (desktop) right (mobile)

    View post on imgur.com

    • This reply was modified 2 years, 1 month ago by kabeza.
    • This reply was modified 2 years, 1 month ago by kabeza.
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    #72404
    Matthew
    Moderator

    Hi there,

    Thank you for getting in touch with us, we do appreciate your time.

    At first glance, I notice that your desktop and mobile version maps appear different which is strange as we do not change the appearance of the maps for different screen sizes. I have thus run a few tests and it appears that the Desktop version is using our “WP Google Maps” plugins, however, your Mobile version appears to display a map from Leaflet.

    Please may you confirm if this was intended whereby 2 different maps are used for different screen sizes?

    I look forward to hearing back from you.

    Kindest Regards,
    Matthew

    #72474
    kabeza
    Participant

    Hi Matthew
    Sorry for late response (I’ve never got a reply notification in inbox)

    [quote quote=72404]I have thus run a few tests and it appears that the Desktop version is using our “WP Google Maps” plugins, however, your Mobile version appears to display a map from Leaflet.
    Please may you confirm if this was intended whereby 2 different maps are used for different screen sizes?[/quote]

    You’re right. I’ve reviewed the code source for the page, and the wpbakery column was set to hide for md/sm devices, and then showed some specials leaflet shortcodes that loaded the leaflet map and old markers.

    Created a new blank page, replacing old and all solved. Thanks

    #72477
    Matthew
    Moderator

    Hi Kabeza,

    Thank you for getting back to me and most valued time, I tremendously appreciate it!

    That is great and I am most happy to hear that all is solved, it was my great pleasure assisting you with this.

    Please may you kindly consider reviewing our plugin at https://wordpress.org/support/plugin/wp-google-maps/reviews/#new-post?

    It would really mean the world to me! And if possible, please could I kindly ask you to mention both your name and mine in the review for administrative purposes as this would be a tremendous help?

    Should you ever require any further assistance, I am more than happy to help.

    Have a fantastic day further!

    Kindest Regards,
    Matthew

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