Markers not working after installing "Pro Add-on"

New home Forums Pro Add-on Installing and Updating Markers not working after installing "Pro Add-on"

This topic contains 3 replies, has 2 voices, and was last updated by  Dylan 2 years, 9 months ago.

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  • #23141

    Hi

    After I have bought and installed the “Pro Add-on”, Markers can’t be added or edited anymore. I have tried all your troubleshooting tipps – unfortunatelly without success. I am using WP 4.7… any other things I can check?

    Thanks!

    Cheers
    Ulrich

    #23162

    Dylan
    Moderator

    Hi Ulrich,

    Thank you so much for taking a moment to get in touch, and my apologies for the issues you are having.

    Could I ask you to check your JavaScript console (Chrome Browser: F12 -> Console) from within the map editor, and send me a screenshot of any errors you may be seeing here?

    I would really like to get to the bottom of this ASAP for you. 🙂

    #23180
    #23192

    Dylan
    Moderator

    Hi Ulrich,

    Thank you so much for getting back to me on this one. The screenshot was a great help.

    It appears the tinyMCE errors showing up are the cause of the issue with the map editor.

    I don’t recall this being an issue in any of our released, which leads me to believe that this may be another plugin affecting all area’s of the admin area.

    However, before I can say for certain that our plugin is not responsible for this, could I ask that you confirm your Basic and Pro version numbers for me? This will allow me to run a few tests on my side to ensure it is not a conflict on our side.

    Additionally, could I ask if you have any plugins which add advanced ‘tinyMCE’ functionality to your admin area?

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