- This topic has 3 replies, 3 voices, and was last updated 4 months, 3 weeks ago by Matthew.
April 28, 2023 at 12:00 pm #77092onneMember
Markers on the map are not showing.
They always did, since …?… not anymore.
All plugins, wordpress, php are updated. No result.
I have regular version and pro add on installed.
How can we fix this?
Attachments:You must be logged in to view attached files.April 28, 2023 at 12:37 pm #77097DylanModerator
Dylan here from the development team, I recently replied on the following thread: https://www.wpgmaps.com/forums/topic/all-but-one-of-the-markers-have-disappeared/ – with an overview of the issue (which I believe you are experiencing as well) and a solution.
I would like to share this again below, to increase visibility of the solution and hopefully help more people solve this as soon as possible, as it is affecting many users of the plugin.
We have received a series of reports related to this issue. We spent this morning looking into this in more detail and found this is caused by an unexpected change from Google in how map themes are handled.
We’ve released updates to the plugin which should resolve this automatically. However, some users may need to edit their maps and resave the map theme. Before starting please ensure your basic plugin is up to date (9.0.19). Update the Pro add-on as well if an update is present in the admin area.
Once updated, test the map to confirm if the markers are appearing normally once again. For most users this should automatically resolve the issue. However, if you are still experience an issue, please follow the additional steps below:
1. Navigate to Maps > Edit (your map)
2. Click on Themes > And and open/view the presets section
3. Select the first preset in the list (This is the one which caused issues)
4. Save your map, and clear any caching that may be present on the site
Thank you all for providing your insight into the issue, as well as sharing temporary solutions to the issue. We really do appreciate it.April 28, 2023 at 1:07 pm #77098onneMember
Lovely. The additional steps did the job.
Thank you!May 3, 2023 at 1:19 pm #77141MatthewModerator
We are happy to hear that an thank you for letting us know, we do appreciate it!
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