Marker Clusters Not Showing All The Included Options

[briannabattles]

You can see our map here: https://thepregnantandpostpartumathlete.com/professional-network/?swcfpc=1

We are adding new markers to our map weekly and have hundreds. However, when we add new Markers with the same location it will show a cluster, for example “4” but when you zoom in and click on the cluster it ultimately only opens 1. This example is for searching Toronto, Canada.

I’ve gone through several of the forums, cleared the caches, adjusted settings, updated the plugins etc. and am still not finding a solution to why we aren’t seeing all of the added markers. The name, in this same example, of a missing marker in Toronto is “Surabhi Veitch”.

Any help would be greatly appreciated!

[Matthew]

Hi there,

Thank you for getting with us, we do appreciate your time.

The feature that you would need is the ‘Near Vicinity Separation” feature whereby it allows you to separate markers that are in the same location.

However, unfortunately this setting can not be used when the “Marker Clusters” feature is enabled, thus you may only use one or the other at this current stage.

I hope this answers your question?

Kindest Regards,
Matthew

[briannabattles]

Hi Mark!

Thanks for your response. Can you point me in the direction of documentation on how to remove the “Marker Clusters” and install the “Near Vicinity Separation” feature? I’m not finding anything relevant in order to do that.

Thank you!

Megan

[Matthew]

Hi Megan,

Thank you for your response and time on this, we do appreciate it!

Unfortunately we do not have documentation for that, however, I am more than happy to provide you with the steps needed to do that thus please see below:

Disable Marker Clusters
1. Navigate to your Map Editor (Maps -> Edit).
2. Click on the “Marker Clustering” tab.
3. Set the “Enable Mass Marker Support” setting to “No.
4. Click the “Save Map” button.

Enable Near Vicinity Markers
1. Navigate to Maps -> Settings -> Marker Separation.
2. Set the “Enable Near-Vicinity Marker Control” setting to “Yes”.
3. Click the “Save Settings” button.

Once this has been done, the near vicinity markers feature should be enabled for your map.

I hope this helps?

Kindest Regards,
Matthew

[briannabattles]

Hey Matthew,

Ok, the removal for the Mass Marker Support worked — those clusters are gone.

However, I’m still running into issues getting multiple markers to show in the same cities (i.e. the Toronto example from my original post). We currently have 643 markers, not sure if that has anything to do with it. Any other ideas?

I’ve cleared the caches multiple times, tried resetting the near vicinity options as well.

The only other thought I had was maybe the issue could lie with the “near-vicinity affected radius” being set to 1 meter. Our coaches often only give us the city they are located in, not their full address (hence the issue we’re encountering). Do you think this could be the problem?

Help! 🙂

I appreciate your help thus far!

Megan

[briannabattles]

Hey there! Wanted to follow up on my last message from 9/20 — any ideas?

Thanks so much!

Megan

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