August 6, 2019 at 6:39 am #52965
Hi I am from a Not-for-profit, we recently purchased the pro version, but are now thinking of grabbing the gold add on.
We are using the plugin in the open layers engine. Can you tell me if marker clustering is a feature of the open layers engine? Or is it google maps and therefore only a feature if we also get a Google API key?
RyanAugust 6, 2019 at 9:08 am #52974
Thank you so much for getting in touch with us, and our sincere apologies for the inconvenience.
Non-profit organizations can receive the Pro add-on free.
If you would like us to provide you with a refund for the Pro add-on, could I kindly ask if you could please submit a support ticket here -> https://www.wpgmaps.com/support/.
Could I also kindly ask if you could please provide us with a link to your website in this ticket?
Please note that the Gold add-on is not supported with the OpenLayers map engine at the moment.
This means that you will be required to create a Google Maps API Key.
You can find our documentation here – https://www.wpgmaps.com/documentation/creating-a-google-maps-api-key/#create
I hope this helps clarify, and we look forward to hearing back from you.
AbelAugust 8, 2019 at 2:08 am #53017
Thank you for your reply! This is excellent news… currently we are rebuilding the website and WP maps is only on our staging site. We are hopefully going live in a few weeks. Should I wait to request the refund or can I provide the staging site link?
RyanAugust 8, 2019 at 7:52 am #53020
Steven here from the support team as Abel is currently on leave.
Thank you kindly for getting back to us, and could I kindly ask you to submit your refund request via our support desk here:
Please include your purchase email address and link to this forum post if possible.
We look forward to hearing back from you.
Steven De Beer
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