Maps and marker dissapeared after wordpress upgrade

[nielicencjonowany]

Hi,
i have just upgraded my WordPress from version 5.8.6 to 6.1.1 and my maps (had two) disappeared. I made this upgarde in test enviroment, so i can still do stuff on prod. How can i properly upgrade wordpress to not lose data from maps?

BR,
nielicencjonowany

[Matthew]

Hi there,

Thank you for getting in touch with us, we do appreciate your time.

Please may you confirm which WP Go Maps plugins you are using as well as their respective version numbers?

I look forward to hearing back from you.

Kindest Regards,
Matthew

[nielicencjonowany]

Hello Matthew,

thanks for your answer. Before update of plugins and WP i’m using
WP Go Maps 9.0.5
WP Go Maps – Pro Add-on Wersja 9.0.5

BR,
nielicencjonowany

[nielicencjonowany]

Hello Mathew,

any news? i tried to export/import markers but without results 🙁 I’d like to uprade my WP.

Please let me know what do you think about this issue.

BR,
Nielicencjonowany

[Matthew]

Hi there,

Thank you for your response and time on this, I really appreciate it!

Thank you for the confirmation, please may I ask if you can confirm if you have any maps in your ‘wpgmza_maps database table?

I look forward to hearing back from you.

Kindest Regards,
Matthew

[nielicencjonowany]

Hello Matthew,

no, i don’t have such table in my database.

Best Regards,
Nielicencjonowany

[nielicencjonowany]

Hello Matthew,

any news? I’m willing to buy next WP Go Maps – Pro Add-on for another project which will be terrain game, but I need to be sure that I will be able to upgrade my wordpress. Can you please help?

Best Regards,
Nielicencjonowany

[Matthew]

Hi there,

Thank you for your response and my apologies for the delayed response.

Thank you for the confirmation, that is strange that the table is missing, thus please may I ask if you may deactivate your maps plugins in the following order where applicable (VGM -> Gold -> Pro -> Basic) in the attempt for the plugin to detect if any tables are missing, and if so it should create them if no other issue is causing this.

Should you still be experiencing this issue, please may I ask if you may confirm if you have any recent backups of your database that you would be able to restore?

I look forward to hearing back from you.

Kindest Regards,
Matthew

[nielicencjonowany]

Matthew, Hi.

i’m terribly sorry – i found that table. But meanwhile i found that turning off and on a plugin also causes this vanishing markers case. I have cloned webpage so i’m not doing testing stuff on prod 😉

BR,
nielicencjonowany

[Matthew]

Hi again,

Thank you for your response and time on this, I really appreciate it!

Thank you for the confirmation, please may I ask if you would be open to opening a support ticket (https://www.wpgmaps.com/contact-us/) with us on our support desk where we may assist you more in depth and thus take a closer look at your site?

I look forward to hearing back from you.

Kindest Regards,
Matthew

[Author]

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