map write error

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This topic contains 4 replies, has 2 voices, and was last updated by  Jarek653 1 week, 1 day ago.

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  • #50247

    Jarek653
    Member

    I can not save the map. I noticed that there is no map number in shortkode. After clicking on save the map, a message appears.

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    #50250

    Hi there,

    Thank you so much for getting in touch with us.

    May I ask what is in the ID column in Maps -> Maps for the map?

    Thanks so much,

    Kind regards,
    Trevor Anderson

    #50251

    Jarek653
    Member

    Hi Trevor
    There is nothing there. There is a column but empty. When I want to add the first map, everything works until I want to save. Then a bad ID message appears. Just like on the attached screenshots.

    #50252

    Hi there,

    Sorry for the issue.

    May I ask that you please try deactivating the Pro and basic plugin then reactive basic and Pro in that order. Then try adding a new map.

    Thanks so much,

    Kind Regards,
    Trevor Anderson

    #50253

    Jarek653
    Member

    No change. If the additional information helps, I can not add a category either. there is a message about adding a category but it can not be seen in the column. The site is on the https and PHP 7 protocol

    #50278

    Hi there,

    Sorry for the issue.

    In this case it’s likely the database isn’t being setup correctly when the plugins are activated. Would it be possible to get a temp admin login so that I might better debug this issue and install a database plugin to have a look into the database? If so you may use the email [email protected] for the account if needed.

    Thanks so much,

    Kind Regards,
    Trevor Anderson

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