map write error

New home Forums Basic Version Troubleshooting map write error

This topic contains 25 replies, has 3 voices, and was last updated by  Jarek653 2 months, 1 week ago.

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  • #50247

    Jarek653
    Member

    I can not save the map. I noticed that there is no map number in shortkode. After clicking on save the map, a message appears.

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    #50250

    SupportTeam
    Moderator

    Hi there,

    Thank you so much for getting in touch with us.

    May I ask what is in the ID column in Maps -> Maps for the map?

    Thanks so much,

    Kind regards,
    Trevor Anderson

    #50251

    Jarek653
    Member

    Hi Trevor
    There is nothing there. There is a column but empty. When I want to add the first map, everything works until I want to save. Then a bad ID message appears. Just like on the attached screenshots.

    #50252

    SupportTeam
    Moderator

    Hi there,

    Sorry for the issue.

    May I ask that you please try deactivating the Pro and basic plugin then reactive basic and Pro in that order. Then try adding a new map.

    Thanks so much,

    Kind Regards,
    Trevor Anderson

    #50253

    Jarek653
    Member

    No change. If the additional information helps, I can not add a category either. there is a message about adding a category but it can not be seen in the column. The site is on the https and PHP 7 protocol

    #50278

    SupportTeam
    Moderator

    Hi there,

    Sorry for the issue.

    In this case it’s likely the database isn’t being setup correctly when the plugins are activated. Would it be possible to get a temp admin login so that I might better debug this issue and install a database plugin to have a look into the database? If so you may use the email [email protected] for the account if needed.

    Thanks so much,

    Kind Regards,
    Trevor Anderson

    #50954

    Jarek653
    Member

    I suspect that the error concerns the database. I have no idea how to go about it.

    #50955

    Jarek653
    Member
    This reply has been marked as private.
    #50956

    Jarek653
    Member
    This reply has been marked as private.
    #50967

    Perry
    Moderator

    Hi Jarek

    Perry here from the development team – could I please ask you to open a ticket at https://wpgmaps.com/contact-us attaching login details for [email protected] so we can share that in confidence?

    Sorry to ask you to do this a second time, unfortunately Trevor is no longer with us, your ticket has been transferred to myself.

    Kind regards
    – Perry

    #50993

    Jarek653
    Member
    This reply has been marked as private.
    #51000

    Perry
    Moderator

    Hi Jarek

    That’s great, thanks, we look forward to receiving your response.

    Kind regards
    – Perry

    #51002

    Jarek653
    Member
    This reply has been marked as private.
    #51007

    Perry
    Moderator

    Hi Jarek

    Thank you for that.

    There is an additional password layer on your login page – could you please send credentials for that too?

    Kind regards
    – Perry

    #51025

    Jarek653
    Member
    This reply has been marked as private.
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