November 7, 2016 at 7:22 pm #21884
Hi! Map works fine for desktop, not showing up at all for mobile.November 8, 2016 at 8:45 am #21892
Thank you so much for getting in touch with us, we really appreciate your time.
Could I ask you to send me a link to your site so that I can run a few tests from my side?
We do not generally experience any issues with mobile displays, and as such this should be relatively easy to resolve for you. 🙂November 8, 2016 at 11:24 am #21895
Hi there! Thanks so much, below is the link to our page (map is near the bottom).November 8, 2016 at 3:23 pm #21899
Thank you so much for the site link, this is great help! 🙂
I looked into this for you, and I didn’t find any common conflicts which may be causing this.
Also, on my side the map displayed as intended on my device (as well as emulation software).
Would it be possible for you to send me a screenshot of the issue on your side? This may assist me in identifying the issue from my side.
Thank you so much for your time, I would really like to get this resolved for you.December 1, 2016 at 3:09 pm #22506
Hi I am also having this issue. I am using the WP Google Maps Pro plugin.
Please let me know if there is a way I can resolve this.
LeeDecember 2, 2016 at 11:05 am #22537
Thank you so much for taking a moment to report this to us.
I had a look at your site and it appears that it is stripping the map element on mobile view.
Could I ask if you are using any mobile performance improvement plugins/services?December 7, 2016 at 7:57 pm #22614
Apologies for the delayed response. The only plugin I can think might be considered a mobile performance plugin would be Visual Composer as it does have a responsive options. Other than that I don’t.
I have tested this with all other plugins turned off and it suggests there may be an issue with Visual Composer. Even when VC is also deactivated, the map does not appear in that gap where it should be. I have attached an example of this.
Perhaps it is a conflict with the mobile code of VC.
Let me know what you think.
Attachments:You must be logged in to view attached files.December 8, 2016 at 9:02 am #22639
Not a problem at all, I completely understand.
Would you perhaps be open to creating a temporary admin account on your site for me? I would then be able to run some tests to get to the bottom of this issue as soon as possible for you.
If so, please send through the details as a Private Reply, or alternatively via our Support Desk.
Thank you for your time.September 12, 2019 at 3:49 am #53997
I am also having an issue with a map, but just on our mobile site. The map works just fine on desktop, but in mobile it doesn’t display the list of markers underneath the map. When filtered by state, the map on mobile also just shows the spinning circle in the bottom left corner, which doesn’t go away. Screenshot attached. Link to map page: https://www.twowheelingtots.com/kid-friendly-bike-park-pump-track-directory/September 12, 2019 at 7:35 am #54000
Thanks for getting in touch us.
I had a look at the page and it seems like the REST API is being blocked for logged out users.
Could I kindly ask if you are using any security plugins on your website at the moment and if so, could I kindly ask which plugins you are using so that I can take a closer look and assist you further with a solution to this ASAP?
Thanks for your time and I am looking forward to hearing back from you and assisting you further.
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