Map not displaying in Safari and Firefox

New home Forums Gold Add-on Troubleshooting Map not displaying in Safari and Firefox

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  • #75029
    developrsk
    Participant

    Hi there. Our map shows fine on Chrome

    But in Safari and Firefox it doesn’t display at all.

    Où déposer mes déchets – Points de tri du Sud Corse

    Thanks for your help!

    #75030
    Matthew
    Moderator

    Hi there,

    Thank you for getting in touch with us, we do appreciate your time.

    I have taken a look at your map and run a few tests and it appears that the marker icon element’s heights are set to a value of ‘0’ on Firefox and Safari which is causing the markers to not be seen on the map.

    With that said, please make I ask if you have any plugins that possibly change the height or size of images on your site?

    Please may I also ask if you may confirm if resetting your marker icon to the default marker icon helps resolve this issue?

    I look forward to hearing back from you.

    Kindest Regards,
    Matthew

    #75051
    developrsk
    Participant

    Hi,

    thanks for the reply.

    I reset the marker icon to the default marker, and nothing happens.

    I have also changed the image for a png

    I change the SVG size woth:
    img[src$=”.svg”]
    {
    width: 100% !important;
    height: 30px !important;
    }

    But you can see the image errorCC.png, the container DIV is 0 to.
    If you change the height here, the marker appears, but this container has no class

    So I feel like the problem is with the plugin

    Thanks

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    #75117
    Matthew
    Moderator

    Hi there,

    Thank you for getting back to us and apologies for the delayed response.

    We correctly set the marker icon’s img element container in the plugin, thus if the height CSS attribute is being changed, it is most likely unexpectedly caused by something else the site.

    However nonetheless, I have taken a look at your map again and it appears that your markers are displaying correctly and the containers have a height of 42px.

    With that said, please may you confirm if you are still experiencing the issue on your end?

    I look forward to hearing back from.

    Kindest Regards,
    Matthew

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