Map does not appear after "I agree" GDPR settings

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This topic contains 7 replies, has 2 voices, and was last updated by  Luftschubser 4 weeks ago.

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  • #53324

    Luftschubser
    Member

    Hi,
    hope I am right here:
    I’m running 2 maps at my website. I activated GPDR and I’m activated “Override GDPR Notice”.
    It worked well.

    But the other day, I noticed that it does not work any longer:
    – with active GDPR an confirming “I agree / Ich stimme zu” the map does not load.
    – override GDPR notice does not work – it does not save after activate the check-box.

    I disabled my cookie-notice plugin. Refresh, but nothing changed.
    I disable GDPR Compliance at settings: maps are loading again.

    So, I just don’t know how to fix that. Could you help?

    Example – Map is at the bottom: https://luftschubser.de/burgen-in-bayern/

    Thanks!
    Alex

    #53326

    Perry
    Moderator

    Hi Alex

    Thank you for getting in touch, sorry to hear you are experiencing issues.

    Are you using a caching plugin at all? Cookies changing state doesn’t affect some caching plugins, so they will keep rendering the page with a GDPR notice present.

    Are you able to exclude this page from caching if so?

    Kind regards
    – Perry

    #53328

    Luftschubser
    Member

    Hi Perry,
    thanks for your reply.
    Well, yes I’m using a cache-plugin. Sure I can exclude the page from caching, but I’m afraid that will have negative influence to that page …

    I will get in touch with support of that cache-plugin first. After that I’ll get back to here.

    Thanks!
    Alex

    #53334

    Perry
    Moderator

    Hi Alex

    Thanks for letting us know, we look forward to your response.

    Our plugin is compatible with the vast majority of caching plugins, I’m sure we can work around this. Please let us know what the response is at their end.

    Kind regards
    – Perry

    #53337

    Luftschubser
    Member

    I am using Borlabs-Cache:

    Borlabs Cache

    #53338

    Perry
    Moderator

    Hi Alex

    Thank you for letting us know, we’ll run some tests later today.

    In the mean time we look forward to hearing their response.

    Kind regards
    – Perry

    #53544

    Luftschubser
    Member

    Hi Perry,
    I created a new page with WPGoogleMaps and excluded it from Cache.
    That works quite good. Map is loading again.

    But one problem still exists: I cannot active the “Override GDPR Notice”. Clicking the check box and saving does not save that at all … 😐

    Thanks
    Alex

    #53546

    Perry
    Moderator

    Hi Alex

    Borlabs suggested using Borlabs Cookie and using their GDPR settings, rather than ours.

    Would that work for you?

    Kind regards
    – Perry

    #53547

    Perry
    Moderator

    Hi Alex

    Regarding the setting issue, would you please be kind enough to open a ticket at http://wpgmaps.com/contact-us and provide FTP details so we can investigate that?

    Kind regards
    – Perry

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