August 23, 2019 at 4:40 am #53605
I’m trying to set up location tracking, but can’t get the marker to show up.
The app connects to the site, and I approve the device, but the location is not broadcast. The app says it is connected successfully, but then I get the error:
unexpected response from server (403)August 23, 2019 at 8:03 am #53608
Thank you for getting in touch, sorry to hear you are experiencing issues.
Can you please link us to the site in question so we can try to pair a device and check the response?
– PerryAugust 23, 2019 at 3:08 pm #53620August 23, 2019 at 3:27 pm #53622
Thank you. Can you please approve the device with ID starting 9ac3ad?
– PerryAugust 24, 2019 at 9:16 pm #53626
Yes, I have approved the device.August 26, 2019 at 11:05 am #53657
Thanks for the response and apologies for the delay over the weekend.
Perry is out of office today and I would be more than happy to assist you further.
I apologize for the back and forth, but as I do not have access to the previous device, could I kindly ask if you could please approve the new device with ID 853dfeee28b4185 and please let me know once done so that I can take a closer look?
Thanks for your time and I am looking forward to hearing from you and assisting you further.
DylanAugust 26, 2019 at 5:09 pm #53665
I have approved the new device as wellAugust 27, 2019 at 8:14 am #53668
Thanks for the response and approving the device.
Upon doing some further debugging I have found that this is definitely a server side issue and might be due to a plugin blocking the REST API.
Could I kindly ask if you could please create a ticket here so that I can take a closer look and assist you further: https://www.wpgmaps.com/contact-us/
Additionally, would you perhaps be open to creating a temporary account for me on your website so that I can debug this more closely and find a solution for you ASAP?
Thanks again for your time and I am looking forward to helping you get this resolved.
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