November 9, 2016 at 6:33 pm #21925
On the plug-ins page is this message: “There is a new version of WP Google Maps – Pro Add-on available. View version 6.07 details or update now.”
I have tried updating it 3 times, but it has failed every time. I then followed your suggestion of asking for a new download link to be sent to me. It says it did, but after waiting over half an hour, there is no sign of it, either in my primary email in box or in the junk folder.November 10, 2016 at 9:08 am #21932This reply has been marked as private.November 10, 2016 at 8:12 pm #21947
I downloaded the zip file. I tried installing from the plugin dashboard, but it didn’t work, saying the destination folder already exists. Do I need to uninstall the old one first, or perhaps unzip to install via ftp?November 10, 2016 at 8:28 pm #21950
So sorry for not explaining this earlier, you will need to uninstall your current version of the Pro add-on before installing the new file.
I hope this helps?November 10, 2016 at 10:07 pm #21955
That seemed to work. But, now my plugin page shows:
WP Google Maps – Pro Add-on
Deactivate | Edit
This is the Pro add-on for WP Google Maps. The Pro add-on enables you to add descriptions, pictures, links and custom icons to your markers as well as allows you to download your markers to a CSV file for quick editing and re-upload them when complete.
Version 6.07 | By WP Google Maps | View details
There is a new version of WP Google Maps – Pro Add-on available. View version 6.07 details or update now.
It’s as if it is wanting to update the new version with itself.November 11, 2016 at 7:45 am #21970
So sorry about that, we do see this from time to time on peoples site.
It appears it only occurs on specific sites, and we aren’t entirely sure what the cause is.
We are working on improving our internal update system to resolve it in future.
I hope this helps?November 24, 2016 at 8:15 pm #22374
The maps have stopped displaying on my site completely. I can see them ok when I’m in the app itself, but on the pages where I placed the short codes, I now just have a big blank spot where the maps once were. I thought about deleting it and reinstalling it, but then I’d lose everything I’ve already built. Can you provide any suggestions or help?November 25, 2016 at 8:44 am #22384
So sorry for the issues you are having on your side.
Please send me a link to a map page where this is occurring as this will allow me to check for any conflicts that may be causing this issue?
Thank you for your time.November 25, 2016 at 5:54 pm #22398
Here’s a link to a page that should be showing a map. It is showing the buttons for it, but the map is not there:
I checked it in a couple of different browsers to be sure it wasn’t browser specific.
DonNovember 25, 2016 at 8:22 pm #22400PatDModerator
– URL to wp-admin
– Temporary Admin Username (please do not send any existing admin information)
– Temporary Admin Password
Thanks in advance.November 25, 2016 at 9:36 pm #22402This reply has been marked as private.December 1, 2016 at 3:36 pm #22507
Just checking-in: any progress?December 1, 2016 at 4:00 pm #22508
I believe I have identified the cause of the issue.
hitsis not defined
Would you perhaps be open to giving me temporary FTP access to debug this in a more controlled environment?
I am more than happy to continue my debugging from within WordPress however, I find that FTP is far more reliable when debugging issues such as this one.
My apologies for the delay in getting back to you on this one.December 1, 2016 at 4:08 pm #22510This reply has been marked as private.December 2, 2016 at 9:24 am #22536
All fixed, please have a look and confirm?
It appears the developers overlooked a few runtime checks which are causing conflicts. I have resolved this for you and it should now work as intended.
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