- This topic has 16 replies, 2 voices, and was last updated 6 years, 5 months ago by Perry.
April 6, 2017 at 12:56 pm #25841pkeatingMember
I am getting the following error on the page of my website on which I display a large map depicting our office location. The same error appears in the footer, but interestingly the footer maps works fine on other pages of the website. I tried the troubleshooting steps given at the link in the error message, but they did not resolve the problem so I “un-did” the changes to the header.php file reccomended in those steps.
Error: In order for WP Google Maps to work, jQuery must be installed. A check was done and jQuery was not present. Please see the jQuery troubleshooting section of our site for more information.April 6, 2017 at 1:01 pm #25842pkeatingMember
I omitted the link to the relevant website page. Here it is:
http://lawinnovated.com/contact-us/April 6, 2017 at 3:12 pm #25846PerryModerator
Sorry you’re having trouble with the plugin, I’m taking a look into this right nowApril 6, 2017 at 3:17 pm #25847PerryModerator
It appears that the Google Maps API is never loaded,
Could it be under Maps -> Settings you have turned this setting on?
“Do not load the Google Maps API”
Please let me know and I’ll endeavour to have this fixed before the end of the day!April 6, 2017 at 4:00 pm #25851pkeatingMember
Yes. I turned that setting on pursuant to the instructions linked by Jarek in this thread:
Map Marker Not ShowingApril 7, 2017 at 9:13 am #25863pkeatingMember
Perry?April 7, 2017 at 10:10 am #25870PerryModerator
Sorry for the slow reply, I’m one of the lead developers so I don’t have my support desk open all the time, if you would like to reach me quickly please e-mail on [email protected] and I’ll see it instantly, hopefully we can fix this today.
I visited your site just now and it seems the map is loading (although you haven’t supplied an API key) is this issue solved now or could you direct me to a page where you’re still having problems?
Sorry for the back and forth on this, I’m sure we can fix it today
– Perry (WP Google Maps – Support)April 7, 2017 at 4:26 pm #25882pkeatingMember
There should be a large map to the right of the picture on the page above. I get the JQuery error.
I have an API key loading at Maps-Settings-Advanced.April 7, 2017 at 4:33 pm #25886PerryModerator
Is it possible that there is something else conflicting with the plugin on that particular page, considering it works on the front page?
Would you be comfortable giving me access to your WordPress back end so I can investigate this myself instead of going back and forth?
– Perry (WP Google Maps – Support)April 7, 2017 at 4:56 pm #25887pkeatingMember
I’ll send login information to your email address. Thank you.April 8, 2017 at 7:24 pm #25896pkeatingMember
Did you receive the login information that I sent to you yesterday by email?April 10, 2017 at 1:30 am #25921pkeatingMember
I am about to throw in the towel on getting the app to work. Having heard nothing on the support front, to get the large map working again on the contacts page, I toggled off the option in settings to prevent the Goggle Maps API from loading. The large map now loads again.
For some unknown reason though, the footer map does not load on the “How We are Different” page. The JQuery error appears there. The footer map works on all other pages though. I checked the setting for the page that is not working and they appear to be the same as the settings for the working pages.April 10, 2017 at 9:51 am #25929PerryModerator
I’m really sorry about all the hassle, I’ve been a developer for a long time and I’m passionate about my work.
Just dropping you a courtesy message to say I’m looking into this right now, I’m afraid we don’t work weekends so sorry I haven’t been in touch sooner
Please bear with me,
– Perry (WP Google Maps – Support)April 10, 2017 at 10:00 am #25930PerryModerator
I visited the contact page and was unable to reproduce the problem, please see the attached file for it working on the page in question.
If you’re still experiencing problems, could you please disable “LiteSpeed Cache”, and please try doing a hard refresh (Ctrl + F5) on that page?
– Perry (WP Google Maps – Support)April 10, 2017 at 10:33 pm #25999pkeatingMember
I am not sure if you adjusted any settings, but the footer map now appears to be working on the “How We Are Different” page. If you did make an adjustment to accomplish that fix, thank you.
I’ll keep an eye on the site and let you know if the problem reappears.
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