Issue when searching (zoom-level)

New home Forums Pro Add-on Issue when searching (zoom-level)

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Viewing 7 posts - 1 through 7 (of 7 total)
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  • #77024
    hgg
    Member

    Hi,
    what could be the reason that despite success in a search on the following page, the zoom factor is automatically changed. On the live site (WordPress 6.2) we still use WP Google Maps – Pro Add-on version 8.1.20, but this issue also appears on a local instance where I use the current version 9.0.19.

    Thanks for support

    Best regards
    Hans-Gerd

    • This topic was modified 1 year, 2 months ago by hgg.
    #77026
    hgg
    Member
    This reply has been marked as private.
    #77029
    hgg
    Member
    This reply has been marked as private.
    #77065
    hgg
    Member

    Hi,
    I would be glad to receive an answer.
    Best regards,
    Hans-Gerd

    #77130
    Matthew
    Moderator

    Hi Hans,

    Thank you for getting in touch with us, and my apologies for the delayed response.

    Please may I ask if you currently have your “Search Area” (Maps -> Edit -> Store Locator) set to “Auto” as this may be the cause of your described behaviour?

    I look forward to hearing back from you.

    Kindest Regards,
    Matthew

    • This reply was modified 1 year, 2 months ago by Matthew.
    #77165
    hgg
    Member

    Hi Matthew,
    thanks a lot for answer and sorry for the delayed response.
    I have changed the settings but unfortunately the issue persists.

    Best regards,
    Hans-Gerd

    #77226
    Matthew
    Moderator

    Hi Hans,

    Thank you for your response.

    Please may we ask if you may open a support ticket with us (https://www.wpgmaps.com/contact-us/) so that we may take a closer look and test if this is a bug that needs to be fixed?

    We look forward to hearing back from you.

    Kindest Regards,
    Matthew

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