Issue when searching (zoom-level)

[hgg]

Hi,
what could be the reason that despite success in a search on the following page, the zoom factor is automatically changed. On the live site (WordPress 6.2) we still use WP Google Maps – Pro Add-on version 8.1.20, but this issue also appears on a local instance where I use the current version 9.0.19.

Thanks for support

Best regards
Hans-Gerd

• This topic was modified 5 months, 1 week ago by hgg.

[hgg]

This reply has been marked as private.

[hgg]

This reply has been marked as private.

[hgg]

Hi,
I would be glad to receive an answer.
Best regards,
Hans-Gerd

[Matthew]

Hi Hans,

Thank you for getting in touch with us, and my apologies for the delayed response.

Please may I ask if you currently have your “Search Area” (Maps -> Edit -> Store Locator) set to “Auto” as this may be the cause of your described behaviour?

I look forward to hearing back from you.

Kindest Regards,
Matthew

• This reply was modified 4 months, 3 weeks ago by Matthew.

[hgg]

Hi Matthew,
thanks a lot for answer and sorry for the delayed response.
I have changed the settings but unfortunately the issue persists.

Best regards,
Hans-Gerd

[Matthew]

Hi Hans,

Thank you for your response.

Please may we ask if you may open a support ticket with us (https://www.wpgmaps.com/contact-us/) so that we may take a closer look and test if this is a bug that needs to be fixed?

We look forward to hearing back from you.

Kindest Regards,
Matthew

[Author]

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