Invoice Needed

[Valuecom]

Hi,

Please send me an invoice for my recent purchase of the Lifetime Licence.
It was purchased with my current login email address.
I also sent you a relevant email on the contact form on the contact page, on 24/2/2022, with the necessary information.

Thank you.

[Matthew]

Hi there,

Thank you for getting in touch with us, we do appreciate your time.

As you have mentioned that you have submitted a ticket to us on our contact page, we will thus respond to your ticket as soon as possible within that private support ticket as this request is account related.

If you still do not receive a response to your ticket within 3 days, please do get back to me here with your email address so that I may take a closer look (you may mark your reply as private if needed).

Kindest Regards,
Matthew

[Valuecom]

Hi,

I have not received an update yet with the invoice I requested.

I don’t understand why I can’t have an invoice when purchasing the product.

Please let me know as it is urgent!!

[Matthew]

Hi there,

Thank you for your response.

We do send an invoice upon purchase via email, however, it appears that the email may not have made it through to you accordingly.

Thus please may you confirm your email address so that I may find your purchase and create an invoice for you accordingly (you may mark your reply as private if needed).

I look forward to your response.

Kindest Regards,
Matthew

[Valuecom]

This reply has been marked as private.

[Valuecom]

Please can someone answer me about the invoice issue. It has been a month since the purchase of the plugin.

In the previous private reply I have given all the necessary details.

Thanks

[Matthew]

Hi there,

Thank you for your response and time on this, i really appreciate it!

Thank you for the details, I have managed to find your ticket using your email address and it appears that one of your agents had responded to your ticket on the 24th February thus please ensure that our response did not land up in your spam folder accidentally.

I have thus reached out to you directly using my personal work email, thus please may you confirm if you have receive my email with the subject line of “WP Go Maps – Billing Support”?

I look forward to your response.

Kindest Regards,
Matthew

[Valuecom]

I received the invoice and it is correct.

Thank you!

[Matthew]

Hi there,

Thank you for getting back to me and for the confirmation.

I am glad that you have received the invoice and that it is correct.

Have a great day further!

Kindest Regards,
Matthew

[Author]

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