- This topic has 3 replies, 1 voice, and was last updated 1 year, 6 months ago by Nick Duncan.
January 19, 2021 at 6:35 pm #67005IgnitionStudioParticipant
Hi. There seems to be a problem with the new update. When I edit a map, I cannot edit individual markers anymore. I have the pro version and multiple maps on my site, but after the update I am unable to make changes to a map photo or location hours for any of my individual locations on that map. I reached out previously through the WordPress forum and was told to go direct to plugin support. At first I imagined it had something to do with PHP version of my host server. I am now migrating to a new host and I have updated everything to the latest possible versions (WordPress, php, plugins, etc.) and still have the same edit limitations within the maps plugin.
Attachments:You must be logged in to view attached files.January 20, 2021 at 10:39 am #67032Nick DuncanKeymaster
Thanks for reaching out.
May I please ask you to go to the map editor using Chrome or Firefox and then press CMD +SHIFT +J (Windows user) or CMD + OPTION + J (Mac user). This will open the Console for that page and display any errors. Please then click on the edit button and let me know what red errors appear in the console?January 20, 2021 at 6:06 pm #67062IgnitionStudioParticipant
Screenshot of errors attached. I know I am in middle of migration and I need to adjust my Maps API but I am getting the same editing errors on my original live site still. I am hoping to fix it on the new server to complete migration rather than fix it on the old server because I want to move away from that one.
Attachments:You must be logged in to view attached files.January 21, 2021 at 9:43 am #67091Nick DuncanKeymaster
May I ask you please to update your basic to 8.1.6 and Pro to 8.1.5 then go to Maps -> Settings -> Adavnced (tab) and enable developer mode, then straight after that disable it again. Does this help?
NickJanuary 21, 2021 at 7:14 pm #67123IgnitionStudioParticipant
Hi. This helped with loading the individual markers. I can get to the edit fields, but saving does not work. I get the 3 loading dots infinity. Nothing I’ve done toggling settings has helped save any changes I do try to make.January 21, 2021 at 10:01 pm #67128IgnitionStudioParticipant
Attached is error when doing an inspection while the plugin gets stuck when trying to save any changes to a marker…
Attachments:You must be logged in to view attached files.January 25, 2021 at 8:11 am #67194Nick DuncanKeymaster
Thank you for that screenshot.
I see the error now.
Please note that you have not allowed your domain to use the Google API key you created in the Google Console area.
Please follow these instructions to do this: https://www.wpgmaps.com/documentation/creating-a-google-maps-api-key/ (specifically under the “Generate Your API Key” section where you insert your domain)
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