Importing CSV not working

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This topic contains 47 replies, has 4 voices, and was last updated by  Perry 10 months ago.

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  • #33425

    bluedrag
    Member

    I am trying to import a CSV file to my map. I’ve tested adding a marker manually and it is displaying properly. I’ve looked through the import markers section and I don’t believe I have any mistakes on my CSV, but I have attached it in case I am mistaken.

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    #33428

    Hi there,

    Thanks for getting in touch with us.

    My sincere apologies for the inconvenience.

    Could I please ask if you could send me a copy of the CSV file to my email address ‘[email protected]’ so that I can assist you further, as I cannot see the attached file.

    Thanks.

    Kind regards,
    Dylan

    #33436

    bluedrag
    Member

    Looking into this issue a little bit more it seems the geolocation feature is what is breaking the CSV import. Importing markers worked without geolocate on (i was able to geocode a few stores with a different service and import that CSV)

    Does anyone know how I can fix this? I have over a thousand markers and this free geocode service whats me to break them up into groups of 100..

    Thanks!

    #33437

    Hi there,

    Thanks for the response.

    Can you please ensure that you have created a Google Maps API key and that you have enabled the ‘Geolocation API’ and the ‘Geocoding API’ from the Google API Console Manager?

    Kind regards,
    Dylan

    #33438

    Hi Greg,

    Thanks.

    Please keep me updated.

    Kind regards,
    Dylan

    #33453

    Hi Greg,

    Thanks for letting me know and sorry for the back and forth.

    Would you perhaps be open to creating a temporary admin account for me so that I can take a closer look and find a solution for you?

    Kind regards,
    Dylan

    #33455

    Hi Greg,

    Thanks. I do not see the website listed in any of your prior messages. Could I kindly ask if you could send me the login URL so that I can assist you further?

    Kind regards,
    Dylan

    #33456

    Hi Greg,

    Thanks. Sorry for the trouble, but this page is giving the following error:
    “This site can’t be reached”

    Can you please confirm if this is the correct address: https://coastmusic.com/wp-admin/?

    Kind regards,
    Dylan

    #33461

    Hi Greg,

    Sorry for the delay in response and for the inconvenience.

    I tried going to the page ‘https://coastmusic.com/wp-admin/’, however, it is giving this error:
    This site can’t be reached

    Can you please confirm if this is the correct address?

    Helping you is of utmost importance to me and I would really like to help you get this fixed as soon as possible.

    Kind regards,
    Dylan

    #33496

    Hi Greg,

    My sincere apologies for the delay in response over the weekend.

    Unfortunately, I am still seeing the error in the attached image. I have tested it in Chrome, Firefox and Internet Explorer in normal and incognito tabs.

    Please advise if you have any idea what I might be doing wrong?

    Kind regards,
    Dylan

    #33539

    bluedrag
    Member

    Hi Dylan,

    Sorry you had responded to me by email so I did not check this post, I was waiting for a response via email.

    That is very strange, the URL I gave you is correct: https://coastmusic.com/

    I have tested this on my phone as well as my desktop and I am able to get to the website.

    Can you see the site at https://coastmusic.com/ ? (without the wp-admin)

    Thanks,
    Greg

    #33541

    bluedrag
    Member

    Hi Dylan,

    Looking into this a little bit more it seems the site is only viewable locally.. I’ll have to talk to my network admin about this issue. Thanks for your help I will email you once I’ve resolved this so we can move forward on the google maps issue.

    #33542

    Hi Greg,

    I am not able to view either https://coastmusic.com/ or https://coastmusic.com/wp-admin

    Thanks. I will be awaiting your response so that we can move forward with this.

    I am really sorry for the trouble.

    Kind regards,
    Dylan

    #34258

    bluedrag
    Member

    Hi Dylan,

    Sorry for the long delay in getting back to you, I’ve been very busy, but my site is working live again.

    Could you please take a look at my issue? I am still unable to import my markers.

    You can see the site here: https://coastmusic.com

    I will email you a temporary login to my website.

    Thanks,
    Greg

    #34263

    Hi Greg,

    Thanks for getting back to me. I believe I may have found the cause of the issue but would like to test it first.

    I tried logging in but the login page requires an ‘Authorization Code’ as well.

    Can you please confirm what the code is so that I can log in and fix this issue for you?

    Thanks.

    Kind regards,
    Dylan

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