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- This topic has 47 replies, 4 voices, and was last updated 4 years, 2 months ago by Perry.
January 3, 2018 at 6:11 pm #33425bluedragMember
I am trying to import a CSV file to my map. I’ve tested adding a marker manually and it is displaying properly. I’ve looked through the import markers section and I don’t believe I have any mistakes on my CSV, but I have attached it in case I am mistaken.
Attachments:You must be logged in to view attached files.January 3, 2018 at 6:32 pm #33428
Thanks for getting in touch with us.
My sincere apologies for the inconvenience.
Could I please ask if you could send me a copy of the CSV file to my email address ‘[email protected]’ so that I can assist you further, as I cannot see the attached file.
DylanJanuary 3, 2018 at 9:18 pm #33436bluedragMember
Looking into this issue a little bit more it seems the geolocation feature is what is breaking the CSV import. Importing markers worked without geolocate on (i was able to geocode a few stores with a different service and import that CSV)
Does anyone know how I can fix this? I have over a thousand markers and this free geocode service whats me to break them up into groups of 100..
Thanks!January 3, 2018 at 9:25 pm #33437
Thanks for the response.
Can you please ensure that you have created a Google Maps API key and that you have enabled the ‘Geolocation API’ and the ‘Geocoding API’ from the Google API Console Manager?
DylanJanuary 3, 2018 at 10:08 pm #33438
Please keep me updated.
DylanJanuary 4, 2018 at 6:23 pm #33453
Thanks for letting me know and sorry for the back and forth.
Would you perhaps be open to creating a temporary admin account for me so that I can take a closer look and find a solution for you?
DylanJanuary 4, 2018 at 6:59 pm #33455
Thanks. I do not see the website listed in any of your prior messages. Could I kindly ask if you could send me the login URL so that I can assist you further?
DylanJanuary 4, 2018 at 7:08 pm #33456
Thanks. Sorry for the trouble, but this page is giving the following error:
“This site can’t be reached”
Can you please confirm if this is the correct address: https://coastmusic.com/wp-admin/?
DylanJanuary 5, 2018 at 7:06 am #33461
Sorry for the delay in response and for the inconvenience.
I tried going to the page ‘https://coastmusic.com/wp-admin/’, however, it is giving this error:
This site can’t be reached
Can you please confirm if this is the correct address?
Helping you is of utmost importance to me and I would really like to help you get this fixed as soon as possible.
DylanJanuary 8, 2018 at 8:54 am #33496
My sincere apologies for the delay in response over the weekend.
Unfortunately, I am still seeing the error in the attached image. I have tested it in Chrome, Firefox and Internet Explorer in normal and incognito tabs.
Please advise if you have any idea what I might be doing wrong?
DylanJanuary 8, 2018 at 9:16 pm #33539bluedragMember
Sorry you had responded to me by email so I did not check this post, I was waiting for a response via email.
That is very strange, the URL I gave you is correct: https://coastmusic.com/
I have tested this on my phone as well as my desktop and I am able to get to the website.
Can you see the site at https://coastmusic.com/ ? (without the wp-admin)
GregJanuary 8, 2018 at 9:20 pm #33541bluedragMember
Looking into this a little bit more it seems the site is only viewable locally.. I’ll have to talk to my network admin about this issue. Thanks for your help I will email you once I’ve resolved this so we can move forward on the google maps issue.January 8, 2018 at 9:27 pm #33542
I am not able to view either https://coastmusic.com/ or https://coastmusic.com/wp-admin
Thanks. I will be awaiting your response so that we can move forward with this.
I am really sorry for the trouble.
DylanJanuary 31, 2018 at 11:03 pm #34258bluedragMember
Sorry for the long delay in getting back to you, I’ve been very busy, but my site is working live again.
Could you please take a look at my issue? I am still unable to import my markers.
You can see the site here: https://coastmusic.com
I will email you a temporary login to my website.
GregFebruary 1, 2018 at 7:54 am #34263
Thanks for getting back to me. I believe I may have found the cause of the issue but would like to test it first.
I tried logging in but the login page requires an ‘Authorization Code’ as well.
Can you please confirm what the code is so that I can log in and fix this issue for you?
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