May 30, 2019 at 12:56 pm #50710
I am able to load the WP google map without problems, but when I change the settings to permit VGM, the following fatal error appears. As soon as I change the setting back to no VGM, I am able to view the map perfectly again. Any help would be gratefully appreciated as I will need clients to interact with the map.
Attachments:You must be logged in to view attached files.May 30, 2019 at 3:30 pm #50716
Thank you for getting in touch, sorry to hear you are experiencing issues with the add-on.
Could you please enable WP_DEBUG and WP_DEBUG_LOG and post any relevant error messages here?
– PerryMay 31, 2019 at 4:27 pm #50743
Thanks for the prompt response. Attached is a debug_log prior to turning on the vgm feature (debug14_22). I have also attached a second debug_log after the vgm feature has been switched on (debu14_31). Hopefully this will help.
Kind regards.May 31, 2019 at 5:39 pm #50746
debuglogs now uploaded as pdf files
Attachments:You must be logged in to view attached files.June 2, 2019 at 2:18 pm #50769
Thank you for that – can you please confirm which version of the plugin, Pro add-on and UGM add-on you are using?
If you could please just confirm that then we can offer you an immediate fix for this.
– PerryJune 2, 2019 at 5:32 pm #50775
For the Pro add-on plugin I am currently using version 7.11.31
For the VGM plugin I am currently using version 3.12
I have just received notification of updates for both to 7.11.33 and 3.14 respectively but I have not updated as yet pending this issue.
Kind regardsJune 3, 2019 at 9:48 am #50786
Please apply the 3.15 update, which fixes this error.
We recommend disabling the UGM add-on before updating, then re-enabling it afterwards.
Following the update, can you please confirm that solves this issue for you?
– PerryJune 3, 2019 at 6:51 pm #50819
Problem solved! Many thanks Perry.June 4, 2019 at 9:09 am #50832
That’s great, thank you for confirming that with us!
Is there anything else I can help you with?
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