Error Search State Durango MX

[VMLYRCOLOMBIA]

Good morning, I am contacting you to report an error that we have been experiencing in one of our sites related to the search for the state of Durango in Mexico, currently when searching for the state of Durango on the map, we are presented with two results within the same, however we find discrepancy with the lower table of results, which indicates that no location has been found.
This error becomes more evident when we increase the search range to 150 kms. In this case 3 results are shown on the map and the lower table also shows the same 3 results.
It is important to note that this error affects the functionality of our website, since our users rely on the accuracy and consistency of the results in both the map and the table, therefore it is crucial to solve this problem to offer an optimal user experience.
Below, I provide the versions of the WP Go Maps plugin that we have been using:
1. WP Go Maps (formerly WP Google Maps) 9.0.19
2. WP Go Maps – Pro Add-on 9.0.19

In addition, the following actions were performed to solve the problem, without success:
1. review of the data on the site for all of Mexico and especially for the state of Durango .
2. Checking of the plugin settings within the site.
3. Check that the plugin versions were the latest versions released by you.

Thank you very much for your attention and support to solve this problem. If you need any additional information we will be waiting to provide it. We look forward to your prompt response and a prompt solution to this problem thank you.

[VMLYRCOLOMBIA]

[quote quote=77324]Good morning, I am contacting you to report an error that we have been experiencing in the site https://www.sherwin.com.mx/puntos-de-venta/ related to the search for the state of Durango in Mexico, currently when searching for the state of Durango on the map, we are presented with two results within the same, however, we find a discrepancy with the lower table of results, which indicates that no location has been found.
This error becomes more evident when we increase the search range to 150 kms. In this case, 3 results are shown on the map and the lower table also shows the same 3 results.

 

We made the following actions without success:
1. Review of the data on the site for all of Mexico and especially for the state of Durango .
2. Checked the plugin settings within the site.
3. Checked that the plugin versions were the latest versions released by you.

It is important to note that this error affects the functionality of our website since our users rely on the accuracy and consistency of the results in both the map and the table, therefore it is crucial to solve this problem to offer an optimal user experience.
Below, I provide the versions of the WP Go Maps plugin that we have been using:
1. WP Go Maps (formerly WP Google Maps) 9.0.19
2. WP Go Maps – Pro Add-on 9.0.19

 

Thank you very much for your attention and support in solving this problem. If you need additional information we will be waiting to provide it. We look forward to your response and a solution to this problem thank you.[/quote]

• This reply was modified 4 months ago by VMLYRCOLOMBIA.

[Matthew]

Hi there,

Thank you for getting in touch, we do appreciate your time.

We see that you have also submitted a support ticket to us, thus we will respond to your ticket accordingly via email.

Kindest Regards,
Matthew

[VMLYRCOLOMBIA]

Hello everybody. Yesterday I received the answer to the ticket that I sent, but the answer that I get there did not help me to solve the problem because I keep getting the error and I tried to answer the mail but it was not possible, then I would appreciate if you help me through this forum, so here is the explanation:
I made some tests and have identified an error related to the location search on the map.

When I perform a specific search on the map for the state of Durango in Mexico, making a search in a radius of 25 kilometers, the map correctly displays 2 results. However, when I check the lower table, it indicates that there are no available results. This creates confusion for users as they would expect to find the same results both on the map and in the table.

Actually, if I increase the search range to 150 kilometers and perform the Durango state search again, the map correctly displays 3 results, and the lower table matches the information shown on the map. In this case, the plugin functions correctly, and the results are consistent.

I believe this inconsistent behavior can be confusing for users and may affect the browsing experience on my website. Therefore, I kindly request your assistance in investigating and resolving this issue.

Please answer to this email: [email protected]

Attachments:

You must be logged in to view attached files.

[VMLYRCOLOMBIA]

Hello there, I implemented the last solution you provide and now is working. Thank you so much for your help!

[Matthew]

Hi there,

Thank you for your response and confirmation, it is much appreciated!

That is great to hear and we are always happy to help.

Have a great day further!

Kindest Regards,
Matthew

[Author]

Posts